APX 4 mac client empty windows

[Colorblind]

Hi everybody, just started my ApogeeX 4 mac client (v 1.38.38, running Mac Pro Intel with 10.4.11), and, while I can log on, it's just showing me empty windows everywhere (System Overview, Jobs, Hot Tickets). Of course, there are jobs and hot tickets in the system as I see them on the Server computer. Tried a few things so far, restarted the server, re-installed Mac Client, nothing works. The weirdest thing is I didn't change anything on any computers (server or mac) since last time it worked. So any suggestion is welcome before I call Agfa support!

 

[Hopkins Printing]

Hi Colorblind,

So it was working...say...last week and now it's not? If so, you can try contacting Agfa and requesting the .41 client. This may address the issue without the trouble of having to fuss with DNS entries and the likes.

Cheers,
Jon Morgan
Hopkins Printing

 

[Colorblind]

Yep, it was working Friday when I left. Seems to be related to my mac because I installed the client to another mac and everything is fine there.

 

[Lukas Engqvist]

It's most likely a network issue if you don't show any info like that.

 

[Colorblind]

OK, got the .41 Client installed and everything is back to normal. Thanks for your feedback guys.

 

[PDFninja]

we have that issue on some of the newer OS macs (10.4 & up).
i found all the info about have to go through the database app & set up stuff.
i already work too many fronts here so i just let everyone go to the system or satellite computers & work.
All you have to do is ask for the .41 client? how did you go about getting it Colorblind?

 

[Colorblind]

Well actually, the day after I posted about this mac client problem, everything was back to normal without changing anything. Then I contacted Agfa and they remotely uploaded the new .41 client .dmg file to my ApogeeX server so I could install it.