Augmented Reality Diagnostic Tool Receives FTA’s Innovation Award


Staff member
Flexographic Technical Association’s (FTA) technical innovation award goes to Koenig & Bauer’s (K&B) Flexotecnica, Augmented Reality-DataGlass Remote Support system. The award—recognizing the most innovative & impactful technologies for the package printing & converting industry—was presented at FTA’s trade show InfoFlex-2019, held May 6-7 in New Orleans.

Combining a high-definition camera, headset and microphone, the new product allows K&B remote support specialists to see exactly what on-site technicians can see. The K&B specialist then provides targeted support & step-by-step instructions on how to remedy the problem. By providing this one-to-one conversation, the K&B specialist is able to diagnose and get a customer’s production system up & running without delay, eliminating the wait time for a technician to visit.

Click the link to learn more about this remote diagnostic tool.


Well-known member
I was talking to a Xerox tech on the phone about a few years ago and said that this would eventually be a feature to facilitate easier maintenance and learning of the digital presses. I did preorder an HTC Vive when it first came out, it turned out to be a very impressive piece of hardware, but they had a long ways to go in terms of developing the apparent resolution and garnering wider support for applications. Valve did announce a new headset last week or the week prior that supposedly fixes the first issue to a considerable margin. In any case, it's a natural path for any industry to pursue that has to deal with complex maintenance and support issues in a 3D space. I would imagine Xerox providing these headsets in the next 5-10 years with their presses as standard.

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Over the past few years I’ve watched a group of transactional and direct mail printers strategically shift from monochrome toner machines to full-color toner and inkjet presses. Most banished old black-only toner boxes but kept their color toner devices around because they anticipated needing both color inkjet and toner presses to meet customer needs. They were right then and continue to be right today. Because toner and inkjet can be better together. Read the Post