Flexographic Technical Association’s (FTA) technical innovation award goes to Koenig & Bauer’s (K&B) Flexotecnica, Augmented Reality-DataGlass Remote Support system. The award—recognizing the most innovative & impactful technologies for the package printing & converting industry—was presented at FTA’s trade show InfoFlex-2019, held May 6-7 in New Orleans.
Combining a high-definition camera, headset and microphone, the new product allows K&B remote support specialists to see exactly what on-site technicians can see. The K&B specialist then provides targeted support & step-by-step instructions on how to remedy the problem. By providing this one-to-one conversation, the K&B specialist is able to diagnose and get a customer’s production system up & running without delay, eliminating the wait time for a technician to visit.
Click the link to learn more about this remote diagnostic tool.
Combining a high-definition camera, headset and microphone, the new product allows K&B remote support specialists to see exactly what on-site technicians can see. The K&B specialist then provides targeted support & step-by-step instructions on how to remedy the problem. By providing this one-to-one conversation, the K&B specialist is able to diagnose and get a customer’s production system up & running without delay, eliminating the wait time for a technician to visit.
Click the link to learn more about this remote diagnostic tool.