Has anyone else noticed that the yellow dots that are on every print from an ImagePress C7000VP are changing the color of the paper? We use McCoy, LOE and Creator, and on some of the papers, the yellow dots are so noticeable, it makes the printing un-sellable. We contacted Canon, and they told us that "No one else ever complained about this".
We had one of the top engineers in to fix the problem. He said that he only saw the paper changing color when the machine has dirty fuser rollers. The machine is 2 weeks old, with less than 5000 prints on it. After taking the machine apart, and scratching his head, he made a few phone calls, and was told that it is the security images that are doing it, and that no one else ever complained. This particular engineer never noticed the issue on any other press he worked on.
My question is, with the color of the paper changing so drastically, and we saw it on the first print out of the machine, is it possible that no one ever complained about it? Does any one else do QC?
We had one of the top engineers in to fix the problem. He said that he only saw the paper changing color when the machine has dirty fuser rollers. The machine is 2 weeks old, with less than 5000 prints on it. After taking the machine apart, and scratching his head, he made a few phone calls, and was told that it is the security images that are doing it, and that no one else ever complained. This particular engineer never noticed the issue on any other press he worked on.
My question is, with the color of the paper changing so drastically, and we saw it on the first print out of the machine, is it possible that no one ever complained about it? Does any one else do QC?