Canon raised click prices +450%

[Robohopar]

Has this happened to anyone?

My story is that my Canon 710 (about 6 years old now) color machine lease ended a year ago and I purchased it for “FMV” With an agreement that canon will continue to service it for me under contract.

They raised my click prices a little over 10%. I agreed. This was a year ago and my contact was for a year for service.

I realized that my toner wasn’t getting auto filled and contacted the manager. He came back and told me that my contract ended and I should have gotten letters stating this, I conveniently didn’t obviously. He said I have two options, I either just purchase the toner from them or jump back onto their service but with a higher click rate. So they told me the new click rates will be .031 for black and .17 for color. Outrageous…I took this as a big F off to me but just don’t understand why they trolled me on for a year and got me to buy the machine at “FMV”. Don’t get me wrong, I think I stole this machine from them for the price I bought it for, but still.

 

[EdwardB]

find a 3rd party Canon dealer

 

[ReproElectroProspero]

Don’t get me wrong, I think I stole this machine from them for the price I bought it for

don’t understand why they trolled me on for a year

I think you do understand lol. The company probably did a cost/benefit and realized they need to make their money back on you. They told their sales agents: give him the FU price or let him go pull on someone else's margins.

 

[Robohopar]

Funny thing was I called them less this last year than any other year in the past.

Canon was such a terrible experience from start to finish. Sleazy sales, over promises under delivered on the product. I was also a bit confused because it was my first larger machine and didn’t know much about them.

 

[EdwardB]

Canon was such a terrible experience from start to finish. Sleazy sales, over promises under delivered on the product.

We pretty much have had the same experience with our local "Canon" office. We went with a 3rd party dealer 11 years ago, been with them ever since.

 

[kslight]

This is one reason I discourage buying color presses…in my experience Xerox, et al will sooner or later raise your click to the point where you would have been better off signing a new lease. They do not want to give you a low click on an older machine that they know will break down more (and sooner or later will be EOL).

In your situation though there are plenty of third party Canon service companies, shop it around though the mistake would have been allowing the contract to lapse, so now you will likely have to eat a penalty to turn service on with anyone.

 

[tngcas]

Our shop just switched away from Canon Direct to a 3rd party vendor.
I don't know yet if the grass is going to be greener here but... it was pretty dead where we were. The service was getting pretty bad.
We went shopping over the click rates going up but ended up making the final decision based on how bad the service got in the last year.

 

[Robohopar]

I’m moving away from my 3rd party service company for my Konica 12000 and going direct to Konica. Can’t deal with lying, delays and poor performance from the 3rd party. I was carrying most of the weight on my shoulders instead of a service company always being there to help alleviate that.

It’ll be hard to find a 3rd party that will come in to take over without some up front $$$ but I’ll see. Maybe I’ll just use one of the local Indy techs. A few shops seem to be happy with that setup they have now.

 

[EdwardB]

I’m moving away from my 3rd party service company for my Konica 12000 and going direct to Konica. Can’t deal with lying, delays and poor performance from the 3rd party.

Mind if I ask who you are/were using?

 

[Robohopar]

POA.