CWT LST 1319 flatbed die cutting

we have a CWT 1319 cutting plotter that we purchased at the Dallas show from CWT Worktools USA , have had nothing but problems with the machine and the service from CWT is absolutely horrible, usually takes them 2-3 days to get back to us and then they still dont have a solution. For what it is worth we would never purchase from them again. I actually hope this gets a response from them?
 

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