Disappointment with Xerox Igen5

R

rickix84

Member
I recently purchased a Igen5 classic (refurbished), and we are truly disappointed. I should mention that we also had two Igen4 machines, but the 5 is definitely worse. Unlike the 4, we can no longer hot stamp due to the fuser oil, and even double-sided tape doesn't stick! The image quality is rather poor, and finally, the white... No one informed us that to use white, we need to change the fuser unit and oil each time, otherwise the toner doesn't stick. And obviously, you can't use the second fuser for normal CMYK printing. In short, practically unusable. We are really disappointed and will try in every way to change the machine.
 
Soooo.......let me get this straight:

You bought a machine that uses fuser oil 10-year-old technology, and, it won't do what you need it to do (what current machines will easily do).

I get it. I'm still miffed that my 2014 Ford Fusion has no lane-assist, cameras, blue-tooth, or self-driving capability.
 
MailGuru said:
Soooo.......let me get this straight:

You bought a machine that uses fuser oil 10-year-old technology, and, it won't do what you need it to do (what current machines will easily do).

I get it. I'm still miffed that my 2014 Ford Fusion has no lane-assist, cameras, blue-tooth, or self-driving capability.
Click to expand...
That is NOT what he's saying. Igen 5 will beat any machine out there still.
 
I see it more as they have a igen4 that did certain things and they expected the igen5 to do the same, which it doesn't.
 
Well according to the op they can't hot stamp or use adhesive tape which they used to be able to do with the igen4.
 
Unfortunately it sounds like lack of research prior to purchase and the good old assumption is the mother of all f ups
 
For some of you young-uns that may be a little confused, allow me to clear things up.

You see, way back in the day, digital production presses used a component called a "fuser" to adhere the toner to the paper. It was a replaceable consumable (like toner) that was only good for xxxxx number of pages before it needed to be replaced. As I remember, they were quite expensive.

There were a lot of other reasons why the fuser would need to be replaced such as instances where you needed to switch to a larger sheet size than you normally run, to run envelopes, or, to run a 5th or 6th color. On our iGens, we usually had 3 to 4 extra fusers on hand, each either labeled for a specific use, or, labeled as new or old.

Today's digital presses side-step all those problems because they don't really use "fusers" anymore. They use "fuser-belts", which is an entirely different technology altogether. They don't use oil, they don't need to be replaced after a certain number of pages, or, to run different size stocks, envelops, or extra color stations. On rare occasions, during a service call, the technician may need to replace the fuser belts from normal wear and tear, but it is not a normal occurrence and is covered under your service contract.

i hope you've enjoyed this trip down memory lane and, now, you know what a "fuser" is. Lol
 
MailGuru said:
Soooo.......let me get this straight:

You bought a machine that uses fuser oil 10-year-old technology, and, it won't do what you need it to do (what current machines will easily do).

I get it. I'm still miffed that my 2014 Ford Fusion has no lane-assist, cameras, blue-tooth, or self-driving capability.
Click to expand...
You have reason, I sold an iridesse for come back to igen. My experience with igen 4 was / is quite good. With iridesse I got a lot of problem with stock versatility and I choose to come back but with with that I use some. Igen with rough stock is amazing
 
MailGuru said:
For some of you young-uns that may be a little confused, allow me to clear things up.

You see, way back in the day, digital production presses used a component called a "fuser" to adhere the toner to the paper. It was a replaceable consumable (like toner) that was only good for xxxxx number of pages before it needed to be replaced. As I remember, they were quite expensive.

There were a lot of other reasons why the fuser would need to be replaced such as instances where you needed to switch to a larger sheet size than you normally run, to run envelopes, or, to run a 5th or 6th color. On our iGens, we usually had 3 to 4 extra fusers on hand, each either labeled for a specific use, or, labeled as new or old.

Today's digital presses side-step all those problems because they don't really use "fusers" anymore. They use "fuser-belts", which is an entirely different technology altogether. They don't use oil, they don't need to be replaced after a certain number of pages, or, to run different size stocks, envelops, or extra color stations. On rare occasions, during a service call, the technician may need to replace the fuser belts from normal wear and tear, but it is not a normal occurrence and is covered under your service contract.

i hope you've enjoyed this trip down memory lane and, now, you know what a "fuser" is. Lol
Click to expand...
ok but change fuser is not so fast. We print also a lot of mockup. Change every time fuser for print 3 or 5 sheet is not feasible
 
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