How does your small shop handle customer's electronic orders? website, email, ftp? At my managers request I am looking to reform our workflow of receiving customer files.
Currently out shop is receiving job orders and pdf jobs from 3 separate email accounts, and a ftp. It is getting confusing consolidating jobs, which occasionally get lost in the emails.
I wish we had a section built into our website (which is down) that would easily let customers upload files/jobs. But is there a better way to be going about all this? Some of our customers have troubles uploading files (word doc brochures ) using the FTP. We currently use leapfile for our ftp service, which emails us a link when something is uploaded. Possibly in the future we could have leapfile integrated into the site.
Sometimes jobs come in to prepress and not to the manager, sometimes vice versa, and sometimes both. Mainly through email, and occasionally over the phone.
Any hints, tips, suggestions would be appreciated
Currently out shop is receiving job orders and pdf jobs from 3 separate email accounts, and a ftp. It is getting confusing consolidating jobs, which occasionally get lost in the emails.
I wish we had a section built into our website (which is down) that would easily let customers upload files/jobs. But is there a better way to be going about all this? Some of our customers have troubles uploading files (word doc brochures ) using the FTP. We currently use leapfile for our ftp service, which emails us a link when something is uploaded. Possibly in the future we could have leapfile integrated into the site.
Sometimes jobs come in to prepress and not to the manager, sometimes vice versa, and sometimes both. Mainly through email, and occasionally over the phone.
Any hints, tips, suggestions would be appreciated