Not sure where the trouble lies with this issue - kind of shooting blind at the moment...
We create 4/1 postcards in Photoshop CS2 and then Print them on an IKON CCP650. The problem we're running into is that the IKON sees the grayscale back as color, so we are being charged double for each back printed.
We create the images new as grayscale; then save them as pdf with the color conversion option turned off. I don't know what - if anything - I'm missing that would make the IKON see the image as colored.
I was wondering if any one else has run into this and if they have a fix?
Any help will be greatly appreciated!
Thanks!
bk
We create 4/1 postcards in Photoshop CS2 and then Print them on an IKON CCP650. The problem we're running into is that the IKON sees the grayscale back as color, so we are being charged double for each back printed.
We create the images new as grayscale; then save them as pdf with the color conversion option turned off. I don't know what - if anything - I'm missing that would make the IKON see the image as colored.
I was wondering if any one else has run into this and if they have a fix?
Any help will be greatly appreciated!
Thanks!
bk