Heidelberg trendsetter 3244

[Hanafy]

I have trendsetter 3244 CTP machine and i had problem with it.
i can`t install a minimum size for it 3943x330 mm, the last size can be installed 525x459 mm.
I need help for this case.

Best Regards
Mohamed Hanafy

 

[Hanafy]

please any one help me

 

[LoWang]

Hi, what is the error you got when loading? Or is it the software that not allows you to define the media size?

 

[Hanafy]

Dear LoWang,
Thanks for you replay.
I used Creo Print consul 2.2 and didn`t support this size.
I want to install a new size like as 415*521 mm.
Please advice me if i need new software or need new configuration in media size ?

 

[LoWang]

Hi,
could you reset the machine (via the reset button in Print Console) and post the messages from Messages window when machine is starting up?

 

[Hanafy]

Dear LoWang,
The machine already working, and take the plates from length of plates. I put 2 plates in the machine when started work to exposing plates, but i want to put one plate from set .
For Example i used size plates 415*521 mm i put two plates in the machine to accept take it.
The only size can i put one plate from set it`s 525x459 mm.
Can you understand me ?

 

[LoWang]

Dear LoWang,
The machine already working, and take the plates from length of plates. I put 2 plates in the machine when started work to exposing plates, but i want to put one plate from set .
For Example i used size plates 415*521 mm i put two plates in the machine to accept take it.
The only size can i put one plate from set it`s 525x459 mm.
Can you understand me ?

No, not really (what do you mean you put two plates in?), the log from printconsole will show the min and max plate format specs.
Just reset and take a look at message window - min. plate format accepted by Trendsetter.

Regards

 

[Hanafy]

No, not really (what do you mean you put two plates in?), the log from printconsole will show the min and max plate format specs.
Just reset and take a look at message window - min. plate format accepted by Trendsetter.

Regards

Dear LoWang,
I see now at print console massage window min. size 45.9x45.9 mm.
If i reset it, will change the min. size ?
If ok, please tell me how to reset print console ?
Thanks for your help.

Best Regards
Mohamed Hanafy

 

[LoWang]

Hi Mohamed ,
There is no problem (I guess) with printconsole - the Trendsetter itself define the plate formats it can load and then reports it to software. There is an example in picture below.
Check the values I marked on it and let me know.
It might be firmware version, hardware revision or so.
Just note or take a picture from pc and post it.
And one more thing: its base version and not the AL (autoloader)?

regards

 

[nemo]

What is your exact machine type? Basic, autoloader, spectrum?
Normally a TS800 should take minimum plate size 394x330mm
Are you sure you entered all values correctly ?
What media type is used for this size?
In the device, in the media settings, is the mcode set to 0 (aluminum plate) for this media?
Post here captures from:
>>set media x (x is your media number)
>>mode
>>set config
>>set gc

 

[Hanafy]

What is your exact machine type? Basic, autoloader, spectrum?
Normally a TS800 should take minimum plate size 394x330mm
Are you sure you entered all values correctly ?
What media type is used for this size?
In the device, in the media settings, is the mcode set to 0 (aluminum plate) for this media?
Post here captures from:
>>set media x (x is your media number)
>>mode
>>set config
>>set gc

Dear Nemo,
Thanks for your help, i have machine model:
Trendsetter 3244 CtP

Max format: 32” x 44” (813 x 1118 mm)
Min format: 13" x 15.52" (330 x 394 mm)
Speed: 12 plates per hour
Software: Creo PrintConsole with TIFF option and Dell Server

can you help me ?

 

[Hanafy]

Hi Mohamed ,
There is no problem (I guess) with printconsole - the Trendsetter itself define the plate formats it can load and then reports it to software. There is an example in picture below.
Check the values I marked on it and let me know.
It might be firmware version, hardware revision or so.
Just note or take a picture from pc and post it.
And one more thing: its base version and not the AL (autoloader)?

regards

Dear LoWang,
i will take screen shoot when the print console starting and send it to you.

 

[LoWang]

Dear LoWang,
i will take screen shoot when the print console starting and send it to you.

Print Console have to be up and running, then from top menu choose Device Reset and then make a PrintScreen on message window (scroll content to show what I have done in my picture).

 

[nemo]

Dear Nemo,
Thanks for your help, i have machine model:
Trendsetter 3244 CtP

Max format: 32” x 44” (813 x 1118 mm)
Min format: 13" x 15.52" (330 x 394 mm)
Speed: 12 plates per hour
Software: Creo PrintConsole with TIFF option and Dell Server

can you help me ?
_________

What media type is used for this size?
In the device, in the media settings, is the mcode set to 0 (aluminum plate) for this media?
Post here captures from:
>>set media x (x is your media number)
>>mode
>>set config
>>set gc

Could you please post the information I asked for?
I suspect your media is not defined as aluminum plate in the device.

 

[Hanafy]

Print Console have to be up and running, then from top menu choose Device Reset and then make a PrintScreen on message window (scroll content to show what I have done in my picture).

Dear LoWang,
if i choose device reset, it will remove all configuration in the print console ?
like as media size and configuration media size ?

Best regards
Mohamed Hanafy

 

[Hanafy]

Could you please post the information I asked for?
I suspect your media is not defined as aluminum plate in the device.

Dear Nemo,
i see the minimum size min. size 45.9x45.9 mm in massages, when print console start up.

 

[LoWang]

Dear LoWang,
if i choose device reset, it will remove all configuration in the print console ?
like as media size and configuration media size ?

Best regards
Mohamed Hanafy

No, don't worry, it will reset the trendsetter (re-start) only...

 

[bardagul96]

check print console media settings carefully..specially the mainscan (around the drum) and subscan (along the drum). Make sure the media size has correct media setting. Must match to what was setup at Service Shell.

 

[Hanafy]

Dear LoWang,
When i reset device and see massages it`s min. size: 459x459 mm

 

[LoWang]

Dear LoWang,
When i reset device and see massages it`s min. size: 459x459 mm

That's OK - means that PrintConsole has nothing to do with your issue. How about other messages (machine type, firmware revision...)?