HELP Konica minolta c2060L

bouba

Member
HELP PLEASE
After having successfully resolved a problem c-2801, my konica minolta now displays the message "controller unconnected"
No error code. "ready to print" is displayed. What can I do to retrieve my controller ?
See attached picture
konica minolta accurio c2060L (1060, 1060L, 1070)
IMG_20200205_204802.jpg
 

bouba

Member
Thank you but the controller on this printer is onboard. No need to turn whatever on or off.
 

Schnicklefritz

Active member
I've had similar confusing messages on my KM1100 controller before. It also has an internal RIP. Have you tried shutting down everything and unplugging the printer for a minute of so? Cutting the current flow and then booting back up returned my machine back to normalcy.
 

bouba

Member
I've had similar confusing messages on my KM1100 controller before. It also has an internal RIP. Have you tried shutting down everything and unplugging the printer for a minute of so? Cutting the current flow and then booting back up returned my machine back to normalcy.
Thank you but unpplugged for all night and the day after, still the same.
 

bouba

Member
Time to call service!🤷‍♂️
Since the first day (thursday february 6th) I called. them came. they were not able to fix it.
They were sent by the local dealer. I decided to beg for help on the internet.
My area ? A country in west africa. That surely explain why my problem still remain a problem.
 
Last edited:

Steve0

Well-known member
"They were not able to fix it." That's BS. It's their job to fix it, by replacing parts if necessary. And if the dealer tech can't figure it out, he needs to escalate to 2nd tier support. Write a letter to the owner of the dealership. If you're paying for service, you should be getting effective service. Put their feet to the fire.
 

jwheeler

Well-known member
"They were not able to fix it." That's BS. It's their job to fix it, by replacing parts if necessary. And if the dealer tech can't figure it out, he needs to escalate to 2nd tier support. Write a letter to the owner of the dealership. If you're paying for service, you should be getting effective service. Put their feet to the fire.
Agreed. They can't just leave you hanging like that. We have all KM gear. The process here in the US is if my local tech can't fix it, he escalates it to the regional specialist to come and work on it. If he can't fix it, which is rare, then they would most likely just replace that portion of the machine. Push back on service to get it working because that's what you're paying for.
 

e-Book: Steps to a More Profitable Workflow

smartsoft cover
Key Steps To Making Your Workflow Profitable
The most profitable print shops remain agile and respond to their customers’ demands while keeping inventory levels at a minimum, decreasing the amount of time from order to delivery and making it easy to do business with. Read the Post

   
Top