Thank you but unpplugged for all night and the day after, still the same.I've had similar confusing messages on my KM1100 controller before. It also has an internal RIP. Have you tried shutting down everything and unplugging the printer for a minute of so? Cutting the current flow and then booting back up returned my machine back to normalcy.
Since the first day (thursday february 6th) I called. them came. they were not able to fix it.Time to call service!
Agreed. They can't just leave you hanging like that. We have all KM gear. The process here in the US is if my local tech can't fix it, he escalates it to the regional specialist to come and work on it. If he can't fix it, which is rare, then they would most likely just replace that portion of the machine. Push back on service to get it working because that's what you're paying for."They were not able to fix it." That's BS. It's their job to fix it, by replacing parts if necessary. And if the dealer tech can't figure it out, he needs to escalate to 2nd tier support. Write a letter to the owner of the dealership. If you're paying for service, you should be getting effective service. Put their feet to the fire.
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