HELP Konica minolta c2060L

[bouba]

HELP PLEASE
After having successfully resolved a problem c-2801, my konica minolta now displays the message "controller unconnected"
No error code. "ready to print" is displayed. What can I do to retrieve my controller ?
See attached picture
konica minolta accurio c2060L (1060, 1060L, 1070)

 

[Steve0]

Which controller do you have, KM or Fiery?

 

[bouba]

Which controller do you have, KM or Fiery?

KM
ic 603

 

[bouba]

Which controller do you have, KM or Fiery?

KM
IC 603 (onboard controller)

 

[prepmaster]

Have you tried disconnecting and reconnecting the controller?
There is an on off switch...Is that on?

 

[CalPress]

Reboot the RIP (Fiery).

 

[bouba]

Thank you but the controller on this printer is onboard. No need to turn whatever on or off.

 

[bouba]

Reboot the RIP (Fiery).

it's not a fiery.
The RIP is from konica minolta and is "included" on the motherboard

 

[Schnicklefritz]

I've had similar confusing messages on my KM1100 controller before. It also has an internal RIP. Have you tried shutting down everything and unplugging the printer for a minute of so? Cutting the current flow and then booting back up returned my machine back to normalcy.

 

[bouba]

I've had similar confusing messages on my KM1100 controller before. It also has an internal RIP. Have you tried shutting down everything and unplugging the printer for a minute of so? Cutting the current flow and then booting back up returned my machine back to normalcy.

Thank you but unpplugged for all night and the day after, still the same.

 

[jwheeler]

Time to call service!

 

[bouba]

Time to call service!

Since the first day (thursday february 6th) I called. them came. they were not able to fix it.
They were sent by the local dealer. I decided to beg for help on the internet.
My area ? A country in west africa. That surely explain why my problem still remain a problem.

 

[Steve0]

"They were not able to fix it." That's BS. It's their job to fix it, by replacing parts if necessary. And if the dealer tech can't figure it out, he needs to escalate to 2nd tier support. Write a letter to the owner of the dealership. If you're paying for service, you should be getting effective service. Put their feet to the fire.

 

[WAKPrinter]

It might be a board thats out.

 

[bouba]

...

 

[bouba]

It might be a board thats out.

the controller board ?

 

[WAKPrinter]

the controller board ?

possibly.

 

[bouba]

possibly.

 

[WAKPrinter]

If everything else is connected... The boards are expensive and i would have the techs come back and test it.

 

[jwheeler]

"They were not able to fix it." That's BS. It's their job to fix it, by replacing parts if necessary. And if the dealer tech can't figure it out, he needs to escalate to 2nd tier support. Write a letter to the owner of the dealership. If you're paying for service, you should be getting effective service. Put their feet to the fire.

Agreed. They can't just leave you hanging like that. We have all KM gear. The process here in the US is if my local tech can't fix it, he escalates it to the regional specialist to come and work on it. If he can't fix it, which is rare, then they would most likely just replace that portion of the machine. Push back on service to get it working because that's what you're paying for.