ROCPrinter
Active member
Does anyone know who I may be able to contact in the NE for HP wide-format support?
I have two designjet 5500's (one using UV and one Dye inks)
We are trying to switch to HP large format papers. If you go on HP's web-site they list the different substrates for these devices ( HP Designjet 5500 Printer series - Accessories, supplies & services ). We purchased the Q8922A - 42" Photo satin paper and it works great! Then we purchased a roll of the CG439A and the ink will not dry on it. The 5500 is listed under the CG439A as a "compatible product".
I have tried to call HP with no success. Over the past three days I have been passed around from department to department while spending over three hours on the phone. I know no more now than I did when I first started calling minus the fact that I learned how screwed up HP is! This is why I am now reaching out on here...
Does anyone use HP's wide-format material?
Does anyone know the difference between the "CG" before their number and the "Q"?
Does "Q" stand for quick dry?
They have it so that we are printing on the rough side of the "scrim banner material". Is it wound inside out? Should we be printing on the smooth side? HP's web-site states under this material "A fire-resistant frontlit scrim banner with a smooth reflective surface". Well, I'm not printing on that smooth surface because the way the roll is wound we are printing on the rough side!
Again, Does anyone know who I may be able to contact in the NE for HP wide-format support?
Thank you in advance for your help!
I have two designjet 5500's (one using UV and one Dye inks)
We are trying to switch to HP large format papers. If you go on HP's web-site they list the different substrates for these devices ( HP Designjet 5500 Printer series - Accessories, supplies & services ). We purchased the Q8922A - 42" Photo satin paper and it works great! Then we purchased a roll of the CG439A and the ink will not dry on it. The 5500 is listed under the CG439A as a "compatible product".
I have tried to call HP with no success. Over the past three days I have been passed around from department to department while spending over three hours on the phone. I know no more now than I did when I first started calling minus the fact that I learned how screwed up HP is! This is why I am now reaching out on here...
Does anyone use HP's wide-format material?
Does anyone know the difference between the "CG" before their number and the "Q"?
Does "Q" stand for quick dry?
They have it so that we are printing on the rough side of the "scrim banner material". Is it wound inside out? Should we be printing on the smooth side? HP's web-site states under this material "A fire-resistant frontlit scrim banner with a smooth reflective surface". Well, I'm not printing on that smooth surface because the way the roll is wound we are printing on the rough side!
Again, Does anyone know who I may be able to contact in the NE for HP wide-format support?
Thank you in advance for your help!
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