We're also 100% Digital and are knocking the socks off of local offset operations. Our niche is producing high-quality variable image, variable data output that just simply can not be done in offset (like 24 to 32 page variable image 6 x 9 booklets where all the data, as well as the pictures, change from booklet-to-booklet based on over 1,500 variables in the data). And yes, due to bad experiences in service from other vendors, our color operation is 100% Xerox. No other equipment vendor can match their response and, how fast they can get a machine back up and running. Other vendors have to overnight parts, put it in the next day when the part arrives, if that doesn't solve the problem they have to order additional parts, put them in the following day, if that doesn't work........on an on. Sometimes, with the other vendors, we would have a machine down for 4 to 5 days going through this process. We've been with Xerox now for about 4 years, and, I can only recall on 1 occasion where we were down more than 4 hours. And, just in case you were wondering, NO, we were not interested in spending extreme amounts of money on their iGen product. Not sure why anyone would, although, I know some have. We're using more resonable Xerox Digital Production Presses (DC8000's & 8002's) and, in my humble opinion, the quality exceeds the iGen product.
