InSite Force Upload Failure

[lnivin]

We have a couple frozen uploads. The customer can't cause them to fail.

Is there any way to force an upload to fail from the server side?

Thank you,
Linda Nivin

 

[DigitalJuan]

First of all, it's better for your customer to clear his/her browser's and Java cache/temporary i-net files.
If this doesn't help. Proceed as in jokes with Mr. Gates - restart and then retry. BTW this is what Kodak will tell you first. It is healthy for the InSite Server to be reboot weekly.

 

[lnivin]

This same customer had a very large upload going at the same time. Fortunately for me, the one they wanted us to fail were frozen.

I'm afraid I might have just used up my "life is working with me" moment.

 

[clquisit]

You have to call Kodak representative to clear it. They will dial to your server and clear those failed upload.