Issue with Heidelberg Suprasetter A74 Imagesetter

[alanh714]

Hello All,

I am a newbie to Heidelberg so any help is greatly appreciated!

I am having an issue with the Heidelberg Prinect MetaDimension Printmanger unable to connect to the Suprasetter A74 imagesetter.

In the Heidelberg Prinect MetaDimension Printmanger Device List (screenshots), the Suprasetter_74 is showing the error message “Imagesetter not operable”.

The current physical connections between the Heidelberg Prinect MetaDimension Printmanger computer to the Suprasetter A74 are as followed:

• Computer Speedway port (straight-through CAT 7) connect to the Suprasetter A74 on X300 port
• Computer com cable on com1 connect to the Suprasetter A74 on X302 port

Can you provide feedback if the physical connections are not correct or some other settings that may cause this connection issue to the imagesetter?

Any advice you can provide is greatly appreciated!

 

[Kieppie]

If you still need assistance, contact me at [email protected]

 

[Ashok Taneja]

if you need any support of heidelberg prepress you can reach us [email protected]