Kodak ProoferClient not resolving 'hot folders'

[dmaynard]

Using 3.2.2.171 of the Kodak Proofing software, to Epson printers. Hot folders used to be visible, however after a restart, I get an error message (repeated in the screen grab below). Does anyone know how to resolve this?

Configure -> Hot folders/ Virtual Printers:

'The operation failed: Error 85061: Controller Daemon is not running'

in the Kodak Proofer Administrator, window, all software seems to be running.

 

[Stephen Marsh]

Forgetting the KPS Client software interface, can you submit copies of files to the hot folders using a standard UNC file path directly to the hot folder (i.e. submit the files through the O.S.)?

Do you use a direct connection from Prinergy to KPS?

Are you licensed for OpenConnectivity and if so is it running?

Can you provide a screenshot of the Administrator interface for the controller?


Stephen Marsh

 

[dmaynard]

See screen grab below of the interface. And Open Connectivity is there and running. We no longer use Prinergy, but were printing via hotfolders. Unsure how to UNC/path.

 

[Stephen Marsh]

The hot folders should have a path using the \\controller name + \directory name, such as:

\\KPS-Controller-Name\Hot Folder Name

or in your case:

\\CX10010\Hot Folder Name

You could try to copy (not move original files which will be deleted) files to the hot folder using Windows Explorer or a CMD prompt to see if they are processed by the running KPS server software (to work around the client software not working). If you copy a hot folder, you will see the UNC path listed on the first window.

This of course presumes that you are using a hot folder and not a virtual printer.


Stephen Marsh

 

[Mark]

I assume you tried rebooting the KPS matchprint controller a few times