Magnus 400 lll communication problem

[captnkirk]

We had are Magnus 400 external computer power supply go out. It came back fix, but when we click on the Magnus 400 icon it start the Magnus up. after a little while we get the message see attached. Not sure what to do, any ideas?

 

[Magnus59]

First, obvious check is that the Magnus is powered on (main power and yellow buttons)
You should have 2 ethernet cables in the back on the PC
One should go to your network switch, the other should go direct to the Magnus
Check that cables are connected both at the back of the PC and in the Magnus.
Check the network settings in Windows, there may be 4 network connections, the one you want is called GMCE Master Connection
Check that this does not have a red X on it, if it does, there is a either a physical or settings problem with that network connection.
Open the connection and check the TCP-IP settings, should look something like this:

 

[captnkirk]

Thanks Magnus59. I found out that the usb cables had to be in their specific spots. I just plugged them in, but that was wrong.