"I believe you should have a copy of all these manuals and technical data when you buy equipment from the manufacturer. You buy the machine not the service to fix it."
Really? People should get service manuals, as though that would be helpful for many people?
Why did I spend months in Vancouver getting trained on Trendsetters/software, etc, if it's something an end user could fix themselves, by looking in a book for 20 minutes? Screen classes are about a week too, and they're only this short because the people taking them have worked in this field for years, from drum scanners and imagesetters, right up to CTP and direct to press. People always want to know what the service book says about "Error XYZ", because the info on the user display only gives a little snippet of info, so perhaps in the secret manual, the fix is laid out, right? Hate to tell you, but in the service manual, we just get the same info for screen machines! It's pretty funny really, I show people all the time.
"The way things work now it is in the interest of the vendor to provide a machine at a lower cost that will break so that it can profit on the repair service and parts. It is also anti-competitive in nature keeping 3rd party repair services and independent repair personnel out of the market."
As you brought a Screen, let me say they are very reliable, and no one is making them more problematic to generate more service revenue.
Kodak likes to keep 3rd parties out of their equipment, but Screen embraces 3rd parties here in the USA.
And gee! if anyone is working to "keep 3rd party and independent service people out of the market", isn't it the people asking for service manuals?
I'm an independent myself, on Screen and Creo mostly. When we take these classes, and are given manuals, they are registered in our names and confidential. We sign an agreement.
So when you ask us to give you a service manual, you're asking them to do something unethical. Also, who is responsible legally when I give a manual to someone and they get hurt repairing their machine?