Pitstop not found after install

[metromike]

Late 2013 iMac 27 on Catalina
Fresh Catalina install after wiping the drive clean
Fresh Adobe CC install including Acrobat DC 2022

After installing Pitstop 2022 it does not show up in the tools in Acrobat nor can I find evidence that it is installed except for the Applications>Local License Manager with today's date.

I tried installing 2021 version but it would not install because there is a new version already installed.

I don't know what I am missing.

 

[John M Dean]

Could you please submit a case to support? I believe there is a knowledge base article regarding this issue.

 

[metromike]

Could you please submit a case to support? I believe there is a knowledge base article regarding this issue.

I did, that has not helped.

 

[John M Dean]

Quoting KB article:

If this installation is on a macOS Catalina that has had a recent security update installed (macOS Catalina Security Update (2022-004)), we can suggest the following workaround:

- after running the installer (to register all required settings, etc.)

- manually copy the plug-in files from the temp folder at:

/private/tmp/acrobatsupport/Plug-ins/Enfocus

- to the path:

(/Library/Application Support/Adobe/Acrobat/DC/Plug-ins/Enfocus)