Press Recovery After Jam

[tpmar]

Got 2 Ricoh 9100's, both with the same behavior. About 50% of the time after a paper jam, they never recover and are able to continue printing. The usual sequence is jam, self checking, warming up, printing, but of course they never actually print. A restart gets things going again but also wastes a lot of time. Both are running Fiery Command Workstation 6.5. Any suggestions on how to fix this? Maybe some work arounds? Thanks. (and thankful to be working!)

 

[AP90]

Got 2 Ricoh 9100's, both with the same behavior. About 50% of the time after a paper jam, they never recover and are able to continue printing. The usual sequence is jam, self checking, warming up, printing, but of course they never actually print. A restart gets things going again but also wastes a lot of time. Both are running Fiery Command Workstation 6.5. Any suggestions on how to fix this? Maybe some work arounds? Thanks. (and thankful to be working!)

My guess is a corrupt software patch somewhere. I know id be letting my tech's know on day 2 if my machines kept doing that.

 

[kdw75]

We have a couple 7210s and neither does that. Something isn't right.

 

[tpmar]

We have a couple 7210s and neither does that. Something isn't right.

Thanks for the feedback, I appreciate it. If I ever get this figured out I'll let you know what it was.

 

[Shawnd]

My 7110 did this yesterday after we had several jams, my operator could not find the issue. It had a small piece of paper that was left from the first jam causing the issue. But with all the reboots when I went onsite and got the jam issue fixed when they went to reprint it would just sit at the printing screen on the fiery and the printer was just sitting in idle. I had to take everything down and bring it up twice for it to start working again. Since then it has been going ok so I am chalking it up to a fiery glitch which is what I am guessing you are dealing with. One of the reasons I only update the fiery if I HAVE to.

 

[tpmar]

My 7110 did this yesterday after we had several jams, my operator could not find the issue. It had a small piece of paper that was left from the first jam causing the issue. But with all the reboots when I went onsite and got the jam issue fixed when they went to reprint it would just sit at the printing screen on the fiery and the printer was just sitting in idle. I had to take everything down and bring it up twice for it to start working again. Since then it has been going ok so I am chalking it up to a fiery glitch which is what I am guessing you are dealing with. One of the reasons I only update the fiery if I HAVE to.

Yeah Shawn; I definitely agree with you on that!

 

[ColorMonkey]

I know this is an odd question but, when this happens as in, the job processes but does not complete and jump to the print process, if you open the door on the printer does it say/show the door is open?

I had some weird problems with my 7110 and just wondering if for some reason it is similar a similar problem. Supposedly if I have this right there was crosstalk between a couple boards they had thought that was interrupting the machine. I don't have one anymore however I know as of late last year they still were trying to figure out if this indeed was causing these issues. Sometimes I would be running and the machine would stop and pull a fatal on the cp. This was suspected to be part of the same issue.

Again not sure I am recalling this 100% correct or not however one thing that they need to know was when this happens, when I open the door(s) on the fusing unit, did the cp say the door was open. That's why I ask.

Anyways good luck with this and hope you figure out what is going on I am curious myself of the cause.

 

[tpmar]

I know this is an odd question but, when this happens as in, the job processes but does not complete and jump to the print process, if you open the door on the printer does it say/show the door is open?

I had some weird problems with my 7110 and just wondering if for some reason it is similar a similar problem. Supposedly if I have this right there was crosstalk between a couple boards they had thought that was interrupting the machine. I don't have one anymore however I know as of late last year they still were trying to figure out if this indeed was causing these issues. Sometimes I would be running and the machine would stop and pull a fatal on the cp. This was suspected to be part of the same issue.

Again not sure I am recalling this 100% correct or not however one thing that they need to know was when this happens, when I open the door(s) on the fusing unit, did the cp say the door was open. That's why I ask.

Anyways good luck with this and hope you figure out what is going on I am curious myself of the cause.

You are absolutely correct. When I open a guard door, the schematic shows it as being open, then when I shut it, the schematic still shows it as being open. Sometimes when this is going on if I open the guard door on the finisher (no Plockmatic or anything like that on my machines) then the schematic will show all guard doors as being shut, but it still in it's stuck state and I know it's time to push the red button and play a fun game of restart roulette!

 

[ColorMonkey]

Hrmm...not sure this is the same thing. Might be but this sounds like something different. Or could be a couple things going on including what I mentioned.

The main problem I was referring to in my post was either the job would process (apparently in CWS that is) but then not push the job forward. This would in turn freeze the printer because you couldn't cancel the job either be it on the cp or CWS.

Then the other problem, related they thought, would be as the job is running the machine would just stop abruptly and pull a fatal.

So yea what you got going on sounds different then what I was experiencing. Hope they resolve that!

 

[ultimateps]

Got 2 Ricoh 9100's, both with the same behavior. About 50% of the time after a paper jam, they never recover and are able to continue printing. The usual sequence is jam, self checking, warming up, printing, but of course they never actually print. A restart gets things going again but also wastes a lot of time. Both are running Fiery Command Workstation 6.5. Any suggestions on how to fix this? Maybe some work arounds? Thanks. (and thankful to be working!)

Got 2 Ricoh 9100's, both with the same behavior. About 50% of the time after a paper jam, they never recover and are able to continue printing. The usual sequence is jam, self checking, warming up, printing, but of course they never actually print. A restart gets things going again but also wastes a lot of time. Both are running Fiery Command Workstation 6.5. Any suggestions on how to fix this? Maybe some work arounds? Thanks. (and thankful to be working!)

Is your 9100 in a warehouse or an office environment?

 

[donnied]

You could mention to your techs that replacing, and/or updating the firmware on the DTU board might be the answer. Many C9100 techs are hesitate to update these boards because the process is different than the main machine, and requires a special tool.