Hi collegues,
Since about a month I am facing difficulties when trying to print a separation from a PDF file. Normaly I open a Pdf file of a print job which includes CMYK, die cut, hotfoil, emboss layers etc. I deselect all layers (in fact colors) that I do not need, chose size and quality (print quality) and hit print to Adobe Pdf. Afther giving it a name I imidiatly get the message that there was a problem printing and it produces a 1 kb file wich is empty. The stange thing is that I can get a Pdf file after doing the same actions 3, 4 or 5 times, waiting an hour or so, toggling a bit between portrait or landscape or auto etc. Problem does not occur whit smaller files or small sizes (like A4), only with larger files / Printsize. We do get losts of updates all the time from the company's IT department so I'm not aware if there was a new version or whatever (looks like I'm working in a cloud now, did not notice this prior). I include Word doc. with error descriptions. I hope someone has a clue what problem is, thanks for you thoughts! Kees
Since about a month I am facing difficulties when trying to print a separation from a PDF file. Normaly I open a Pdf file of a print job which includes CMYK, die cut, hotfoil, emboss layers etc. I deselect all layers (in fact colors) that I do not need, chose size and quality (print quality) and hit print to Adobe Pdf. Afther giving it a name I imidiatly get the message that there was a problem printing and it produces a 1 kb file wich is empty. The stange thing is that I can get a Pdf file after doing the same actions 3, 4 or 5 times, waiting an hour or so, toggling a bit between portrait or landscape or auto etc. Problem does not occur whit smaller files or small sizes (like A4), only with larger files / Printsize. We do get losts of updates all the time from the company's IT department so I'm not aware if there was a new version or whatever (looks like I'm working in a cloud now, did not notice this prior). I include Word doc. with error descriptions. I hope someone has a clue what problem is, thanks for you thoughts! Kees