problems getting toner from xerox

[dobe]

We have a xerox 700 and I have had a order for color drums and Yellow toner since 6/2/11 and i got the drums like normal (about 3 days later) but the yellow toner just showed up yesterday(29th).

ended up placing a order for 2 of C, M, and Y toners on 6/9/11 still have not received those!


today when I called they said the Cyan from the 6/9/11 was cancelled and don't know why or who did it.

any one else having this issue?

I pretty much got the machine on hold cause I dont have enough toner to run jobs.

 

[Craig]

Was a shortage... call and bitch to your sales monkey... they can get toner pulled from another warehouse.

 

[X33]

in the US, you can also call anytime and ask for an overnight shipment if it's super urgent

 

[dobe]

I had called my sales guy all he said he could do is try and borrow from another company. and he did, he got me a yellow last week. that last yellow I got(on the 29th) had to be to be mailed to the place that let us borrow a yellow.


xerox said they would overnight me some but they had none in stock.

 

[Brunswick]

We have had the same problem.
There is no yellow stock in the UK at present we had a delivery today x4 of all other colours
with no word when the yellow is due. Thw same happened 2 years ago and we came to a grinding halt then.

 

[dobe]

This is still a problem for us on the yellow.
we have called as many folks as we can and the best they can do is Monday.
this order was placed on 7/12

Anybody in the VA or NC area have a yellow that fits a X700 that can let us borrow please let me know. asap.
I will be out of it in about 4 hours and this job is due tomorrow.


we are ready to trade this thing in on a KM digital press since xerox can't get us supplies.