Can anybody from Canada tell me what its like to deal with Ricoh? We have a mix of machines, but after a year of service issues with Konica we decided to get rid of our C8000 and get the new Ricoh, I really am not prepared to go through more BS with Ricoh but so far my experience has not been very good.
We agreed to purchase in Mid February and were told of some concerns with shipping that meant we wouldnt get the machine till mid March.
Come March 16th I am asked if I want to receive a partial shipment which I was told would be the full machine without the banner option and clear unit upgrade. The machine did arrive about the 20th missing parts for the RIP as well as the above mentioned items.
Training was deplorable, apparently the training guy they gave us had given notice and we were his last job, I had both shifts in to train and he spent most of his time alone trying to figure out why things didnt work as he told us they would. Fortunately I have a smart team and hey figured out how to get running, using another Fiery RIP and we were able to get basic work out. This has since been rectified a new trainer came in that was amazing, but no consideration by Ricoh for my expense or time wasted by their first trainer.
It took weeks to get the Keyboard/mouse and Monitor so they could set their RIP up, no idea why they couldnt just go to BestBuy and make a customer happy.
The first week of May saw our banner tray arrive but we are told it will be June before we can get the Clear upgrade, at a recent print show they had 2 machines completely running, so I thought maybe after the show they would get us our clear unit but apparently they want to keep this in their demo room to keep selling a product they cant deliver.
Otherwise the machine is awesome the quality is great, the registration is the best I have seen and my techs are great. Just so disappointed with paying for a machine that is complete and keep getting brushed off.
Anyone have a clear unit they arent using yet, lol
