We are in the market for a new color digital machine. We are looking at the Xerox 700, KM C6501 and the Canon C6000. For users of these products out there, what is your estimated service call rate in pages? For Xerox users, does it follow the information below? For KM and Canon user, how are your service call rates compared to the information below?
The reason I ask is that the Xerox 700 Customer Expectation Document states that "At an average usage of 35,000 copies or prints per month, it is expected that service will be required about once every 5 weeks."
I questioned the Xerox representative regarding this statement and he said that the statement was correct and that digital color is a whole different animal than digital black and white and that the color machines require quite a bit more service.
The customer expectation documents in the Xerox 260, 700 and 5000AP all have similar service call rates.
Thank for all responses in advance.
The reason I ask is that the Xerox 700 Customer Expectation Document states that "At an average usage of 35,000 copies or prints per month, it is expected that service will be required about once every 5 weeks."
I questioned the Xerox representative regarding this statement and he said that the statement was correct and that digital color is a whole different animal than digital black and white and that the color machines require quite a bit more service.
The customer expectation documents in the Xerox 260, 700 and 5000AP all have similar service call rates.
Thank for all responses in advance.