printfreq
Member
Before I leased this machine, I pinned the local Ricoh sales people down on what to expect with front to back registration on 12pt, 111#, C2S cover stock. They stated I could expect .5mm registration front to back. Luckily, for what it's worth, I have this in writing.
Shortly after the machine was installed, I started to experience some major fluctuations with front to back registration. Registration along the long edge of the non-operator's side of the sheet would drift up to 2mm across a print run of 500 sheets+. No other points of registration on the sheet would drift. Basically, just one area of the printing was stretching/shrinking.
A specialist was flown in to inspect the machine's general settings and they passed. It was at this point that I was told to expect a registration variance of .5mm for every 200mm of sheet size. This equates to 2mm front to back on a 13"x19" sheet. I would have never leased this machine had I known this. Xerox's smaller, light production boxes have more consistent registration than this. I was consistently getting .5mm-1mm front to back from a sweetly tuned x700.
The long edge registration drift mysteriously went away a few months ago, but it was replaced by a uniform with-feed registration drift. Every morning when I start up the machine, I can expect a 2mm registration difference if running a test print of the exact same job using the exact same settings and paper as the previous day. It typically takes about 300 sheets of paper and constant baby sitting to normalize the registration back to centered. It would seem that it could be a heat issue, but the humidity and temperature in my press room is consistently congruent with Ricoh's recommendations.
At this point, Ricoh is refusing to honor a written performance commitment and they will not replace the machine with a like or newer model. They are standing by the machine's 2mm registration tolerance even though I have in writing to expect .5mm. Is anyone else who is running a c901 or c901+ experiencing this type of registration behavior? Your input is greatly appreciated.
Shortly after the machine was installed, I started to experience some major fluctuations with front to back registration. Registration along the long edge of the non-operator's side of the sheet would drift up to 2mm across a print run of 500 sheets+. No other points of registration on the sheet would drift. Basically, just one area of the printing was stretching/shrinking.
A specialist was flown in to inspect the machine's general settings and they passed. It was at this point that I was told to expect a registration variance of .5mm for every 200mm of sheet size. This equates to 2mm front to back on a 13"x19" sheet. I would have never leased this machine had I known this. Xerox's smaller, light production boxes have more consistent registration than this. I was consistently getting .5mm-1mm front to back from a sweetly tuned x700.
The long edge registration drift mysteriously went away a few months ago, but it was replaced by a uniform with-feed registration drift. Every morning when I start up the machine, I can expect a 2mm registration difference if running a test print of the exact same job using the exact same settings and paper as the previous day. It typically takes about 300 sheets of paper and constant baby sitting to normalize the registration back to centered. It would seem that it could be a heat issue, but the humidity and temperature in my press room is consistently congruent with Ricoh's recommendations.
At this point, Ricoh is refusing to honor a written performance commitment and they will not replace the machine with a like or newer model. They are standing by the machine's 2mm registration tolerance even though I have in writing to expect .5mm. Is anyone else who is running a c901 or c901+ experiencing this type of registration behavior? Your input is greatly appreciated.
