Will Any of the Manufacturers Do a Service Plan on Used Printers

[jpfulton248]

Does anyone know if any of the manufacturers will do a service plan on a used printer? Canon is pushing a lease with what seems to be a reasonable click charge. I'm wondering if we could buy a used Canon and get on a service plan with Canon. Anybody have any knowledge or experience with this?

 

[Shawnd]

Most of the places we have talked to won't take one off the street and allow you to put a service plan on it, they usually have to sell you the printer used or new to get the service plan.

 

[jpfulton248]

Eh, we might consider buying a used one direct from the manufacturer I suppose.

 

[wonderings]

We bought our first digital unit about 8 or 9 years ago, a used Doc 12. We did get a service contract from Xerox, but I am guessing we only got it because we purchased right from Xerox. The only real 100% you will get is from Canon. If you are looking at a device that is not being sold directly by Canon, I would contact them and see what your options are.

 

[jpfulton248]

Yes, we've been talking to a rep. About to break the news to him that we are strongly considering used. I highly doubt we'll be able to get a service plan with the click charge we've been offered on a lease.

 

[Guest]

It's my understanding that some will as long as you pay them to "certify" your machine. I'm pretty sure that both Xerox and HP do this, but not sure about the others. Certification costs are usually pretty expensive to deter people away from buying open market machines. In fairness, they have to make sure that the machine you bought isn't a complete piece of junk that they then have to bring back up to snuff under a service agreement. If you are considering an open market machine, you might consider a third party or self service program.

 

[msaeger]

We have taken over machines from other places but we always charged to get the machine up to spec. I doubt they will give the same price per copy as on a new one.

 

[dabob]

We used to have an Indigo and . . . you could buy one off the street . . . but . .. they would have to come out and "certify" that it was "OK" and then they would write a contract on it . .. but the "inspection" was in the mid 5 figures . . . you were better off buying directly from them . . but there is a bunch of old service engineers out there that will freelance . . . we haven't had a parts contract on our Heidelberg Prosetter for years but we have a great relationship with an ex-heidelberg engineer who will make house calls . . . we're way ahead of the game over the last three years or so . . . but you better have the calvary lined up because the day will come that you have issues . . .

 

[jpfulton248]

We are working on replacing an ImageRunner that was purchased used and serviced locally by a 3rd party on a service agreement. The company won't service anything that would be considered a producton machine though and that's where we are headed now.

We have pretty low usage so a higher click charge and a lower cost on the equipment would probably work in our favor.

So far the salesperson has really done his job... he makes the ImagePress C800 sound like the bee's knees. None on the used market though because they are so new (except repos maybe).

 

[kdw75]

I keep seeing ads for a place on the west coast, which says they completely rebuild machines, and guarantee Xerox will put them under contract. It sounds like a great deal, unless I am missing something. What's the advantage of leasing, and paying so much more for the machine??? Here is a link to one of their machines.

http://www.ebay.com/itm/Xerox-J75-X...t-2100-D110-/301738281273?hash=item464100c939

 

[AP90]

I keep seeing ads for a place on the west coast, which says they completely rebuild machines, and guarantee Xerox will put them under contract. It sounds like a great deal, unless I am missing something. What's the advantage of leasing, and paying so much more for the machine??? Here is a link to one of their machines.

http://www.ebay.com/itm/Xerox-J75-X...t-2100-D110-/301738281273?hash=item464100c939

Ive seen this company too and even contacted them a few times. Its x-digital and they even have a youtube video to see their refurbed products. Quality looks acceptable I'd say. When I contacted them they said they even do a lease option, so id imagine that it would be dirt cheap to lease the J75 in the link too. When I told my Xerox rep about them and what I could get, they weren't too happy and actually called Xerox corporate and complained about this company selling in their section, and came back with a pretty good price to me on a new machine. They did mention that Xerox corporate said if I did go with them that I would not have the Xerox Total Satisfaction guarantee with the machine, so if it turned out to be a dud, I'd be stuck with a dud. But Xerox is a great company and I wouldn't hesitate to buy from Xerox if your considering other options than Canon.

I actually dropped by a Canon office, told them I was wanting to get a machine, told them I'd be doing 400k clicks a month, etc and guess what, a year later, no one from Canon has ever contacted me. Same with Ricoh. KM took 2 months to get back with me. And guess what, Xerox called back 1 day after I contacted them and wanted to set up a meeting. And now I have a 1000i sitting in my office. But jpfulton, sounds like you got a pretty good Canon rep if even you think he's doing his job well. Good luck in your search, it can sure be stressful!

 

[Guest]

X-Digital is totally legit. Great team down there in SoCal. Great pricing and they DO stand behind their machines.