I've owned a Xante Illumina for 3+ years,
they use to be decent about replacing their parts when like drums and fusers.
Xante keeps changing their policy on warranty on their parts,
originally they use to say the parts had to be over 50% life and
of course you have to jump thru hoops, print and scan pages and send to them,
but at least Xante use to make good and stand behind their product.
Then, I was told that the parts were warranty 90 days from date of install
and at least 50% life.
Now, Xante claims the warranty is only 90 days from the purchase date
and only if the parts have over 75% life
WHICH MEANS YOU CAN NOT STOCK AN EXTRA DRUM OR PART
BECAUSE IF IT IS DEFECTIVE, and you bought it over 90 days,
XANTE WILL NOT HONOR IT.
YOU HAVE BE WARNED !!
they use to be decent about replacing their parts when like drums and fusers.
Xante keeps changing their policy on warranty on their parts,
originally they use to say the parts had to be over 50% life and
of course you have to jump thru hoops, print and scan pages and send to them,
but at least Xante use to make good and stand behind their product.
Then, I was told that the parts were warranty 90 days from date of install
and at least 50% life.
Now, Xante claims the warranty is only 90 days from the purchase date
and only if the parts have over 75% life
WHICH MEANS YOU CAN NOT STOCK AN EXTRA DRUM OR PART
BECAUSE IF IT IS DEFECTIVE, and you bought it over 90 days,
XANTE WILL NOT HONOR IT.
YOU HAVE BE WARNED !!