We installed a DC7002 in early November 2009. We got it as an upgrade from the DC5000 that we ran for 2 years. The 5000 by the way was a fantastic machine, until about 2MM, then we had some issues with it, but overall...wonderful. We just needed something a little faster with a cheaper click charge, and were able to get a great deal on the 7002. (now i know why...)
Anyway, what I'm interested in knowing is if anybody else is having the same issues that I am:
1.) After about 5K the machine started to be extremely inconsistent with color. For example, I run real 4.25"x6" estate postcards everyday, and they are variably addressed and I run them 8-up on a 12.5"x19", 100# Cover (270gsm) Silk Coated sheet. Auto-Duplexed using a custom paper profile, set up by the Xerox color specialist when the machin was installed (we had some issues with this feature early on). On average a postcard run is 100-200 postcards, that comes out to 13-26 press sheets. After running the cards, I cut them, naturally. After cutting, I keep them in the same order that they were run. So in a pile I have a card from sheet 1, and then a card from the same position from sheet 2, and so on, through all the press sheets. Upon fanning them so that I see about an 1/8 inch of each card there is clearly a color shift from sheet to sheet. The first card might be blue, then the second purple, and the third red, and then back to blue and it continues in threes like that.
2.) I also have severe banding issues.
3.) As well as inboard/outboard variation.
I have had the color specialist and multiple technicians out to look at the problems, and then sit on there phones dumbfounded.
I might also add that they replaced the IOT of the machine on Feb. 19. The new one is what I am running currently, and it has all three issues...worse. Between the 2 machines I printed about 70K clicks and no 2 consecutive sheets have had the same color after about 5K.
And guess what they're doing next week? Replacing it again! Yipee!!! another brand new P.O.S. This one had better work. We are apparently getting this one directly off the assembly line, and it should have nothing but the test prints run on it. We'll see what happens, this is there last chance.
My question to everybody is: Who is having these same issues with a DC7002/8002. I understand that many of the '02 owners are having issue, who is having mine?
Sidebar: who knows how many owners I need to get together for a class-action? I have lost multiple clients, big clients at that, and thousands of dollars, not to mention potential income...
Anyway, what I'm interested in knowing is if anybody else is having the same issues that I am:
1.) After about 5K the machine started to be extremely inconsistent with color. For example, I run real 4.25"x6" estate postcards everyday, and they are variably addressed and I run them 8-up on a 12.5"x19", 100# Cover (270gsm) Silk Coated sheet. Auto-Duplexed using a custom paper profile, set up by the Xerox color specialist when the machin was installed (we had some issues with this feature early on). On average a postcard run is 100-200 postcards, that comes out to 13-26 press sheets. After running the cards, I cut them, naturally. After cutting, I keep them in the same order that they were run. So in a pile I have a card from sheet 1, and then a card from the same position from sheet 2, and so on, through all the press sheets. Upon fanning them so that I see about an 1/8 inch of each card there is clearly a color shift from sheet to sheet. The first card might be blue, then the second purple, and the third red, and then back to blue and it continues in threes like that.
2.) I also have severe banding issues.
3.) As well as inboard/outboard variation.
I have had the color specialist and multiple technicians out to look at the problems, and then sit on there phones dumbfounded.
I might also add that they replaced the IOT of the machine on Feb. 19. The new one is what I am running currently, and it has all three issues...worse. Between the 2 machines I printed about 70K clicks and no 2 consecutive sheets have had the same color after about 5K.
And guess what they're doing next week? Replacing it again! Yipee!!! another brand new P.O.S. This one had better work. We are apparently getting this one directly off the assembly line, and it should have nothing but the test prints run on it. We'll see what happens, this is there last chance.
My question to everybody is: Who is having these same issues with a DC7002/8002. I understand that many of the '02 owners are having issue, who is having mine?
Sidebar: who knows how many owners I need to get together for a class-action? I have lost multiple clients, big clients at that, and thousands of dollars, not to mention potential income...
