Xerox could care less that we have no drums available. Same with backordered toner.
V3100 here. Same. It really sucks because the xerox techs in this area are awesome.We are long time once loyal Xerox customers.
We started with a 240 then the 700 and currently our lease is ending on our V-80.
Xerox has been desperately trying to upgrade us to a 4100 or Iridesse but after 2 years of this drum nonsense along with shortages of waste toner containers and now black toner We are about to sign up with either Ricoh or Canon but never again with Xerox.
I have never in my life seen such a premium brand fall as fast or hard as they did.
Agreed. We love our techs as well. We love our local dealer as well too. He’s always helping us out through these tough time’s in getting supplies. But I’d hate to think X is going to keep being this unreliable with parts.Agreed on the service techs.
They are still great.
Also once upon a time the remote techs were some of the most knowledgeable and cheerful problem solving people I ever dealt with.
They have all been replaced by script readers with foreign accents I barely understand.
Or will Xerox turn over the brand to Fuji since the non-compete is now gone. Maybe better off if Xerox can't get the ship upright soon.Can Xerox recover? Is this a downward spiral that can't be solved? It seems like this all started with the Fuji debacle.
I might listen to some of their quarterly earnings. Could also look at what executives are doing with their shares - do they have confidence?
This doc from Xerox shows they are changing the toner. not sure if it will resolve the problem
This is interesting. At least Xerox is finally taking the toner problem seriously.This doc from Xerox shows they are changing the toner. not sure if it will resolve the problem
When my Versant 280 was delivered last year it had drums and toner from Japan installed. As soon as I started to replace the toner with Xerox USA toner things started to go bad very quickly. So I believe you’re right, it’s not a Fuji issue it’s a Xerox issue.I have friends in Aisa, where fuji xerox service area, they never had toner and drums problems. looks like only US/EU where Xerox USA service area has the issues.