We have 4 Xerox 5000 machines.
From the start with all the machines we have experienced huge problems with the operation of them. Up to 1 year has passed with an average of 3 to 5 visits per week of technician, before some kind of operational status was instated.
We have taken this up with Xerox repeatedly with respect to our huge extra costs this has caused.
All sorts of excuses have come from Xerox, but certainly not a liability they will take for the failure of the machines, nor any financial responsibility that they have incurred because of this.
Has anyone else experienced this arrogance and total customer contempt that they show us?
From the start with all the machines we have experienced huge problems with the operation of them. Up to 1 year has passed with an average of 3 to 5 visits per week of technician, before some kind of operational status was instated.
We have taken this up with Xerox repeatedly with respect to our huge extra costs this has caused.
All sorts of excuses have come from Xerox, but certainly not a liability they will take for the failure of the machines, nor any financial responsibility that they have incurred because of this.
Has anyone else experienced this arrogance and total customer contempt that they show us?