Xerox Machine Leveling...

[kdw75]

Does anyone know how important having the machine, and it's attachments, level and aligned with each other is? I am asking because we just had a C75 installed today and the installers were pretty lazy about aligning the sections to each other. And after trying to run a short job on it we are having problems with mis-feeds like crazy from the oversize high capacity feeder. The 560 it replaced, which also had an OHCF was running the very same paper flawlessly like always. I am wondering if there fact that the feeder is closer to the printer on the bottom than at the top and that it is about a quarter of an inch lower than the printer could be causing the problem. All the mis-feeds are happening in the OHCF and the sheets don't seem to be getting picked up.

 

[OkiTech]

Did you bother to take a glance at a user manual sir? I guarantee that answer is yes and it is in very first section of it

 

[kdw75]

That figures. They left the last one in a similar state and I spent my evening leveling it because it drove me nuts looking at it. The delivery men were arguing with each other about switches in the rear. One thought that since the switches were marked with an I and an O that the O must be for on. I am amazed they get it functioning at all.

 

[OkiTech]

Yeah, I bought a Blueprint machine recently that had a label "ON" near "I" also for the main switch positioned up and label "OFF" near mark "O" obviously for switch being down, and I thought "what kind of an idiot would actually need that on the top of obvious - you just answered that, Should've offer them a permanent marker to use to mark all light switches at their homes.
Leveling is not so complicated - just need a tool available at any hardware store... Do the main engine first then align everything else to it.

 

[kdw75]

Got it leveled, but it didn't help. Played with the feed rollers, spun them around a while, and now it's running like a champ. Maybe rollers weren't seated????

 

[kdw75]

In case this might help someone else I wanted to share what ended up happening. The feeding problems returned and it was finally discovered that the support for the top roller, that initially feeds the paper from the tray, was bent downwards. Our service guy said that it was pretty stout and that it must have been from shipping or someone leaning on it during installation. After that we have run 20K sheets through it without a hiccup. He also found that the end of one of the roller shafts wasn't seated causing it to have some play.

 

[ajr]

Dont you have a service contract, did you sign the install off?
3

 

[kdw75]

Dont you have a service contract, did you sign the install off?
3

Yes we are under contract and the installers aren't what I would call....experts. They said that along with copiers they also install home appliances and televisions. These were also the people that set the master switches to the bottom "O" positions because they thought it meant on and then couldn't figure out why the machine wasn't coming on.