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Junk Drums from Xerox lately.

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  • Junk Drums from Xerox lately.

    Has anyone noticed the drums from Xerox have been pretty junk lately? It seems like we are replacing them constantly. Also, they don't always show percentage used, and the toner has not shown percentage used on the machine for months now, but the machine will know when it is out. Seems pretty weird to me. But yeah, just wanted to see if anyone else has had problems with constantly replacing drums when they don't seem to be that old?

  • #2
    Same issue here for our Versant 80s. Sometimes when we replace with a new drum, the "used %" goes straight close to 100. Specialist technician said he heard it's because of a hack Xerox experienced.

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    • #3
      On the Versants at least. There is a NVM chain to reset the percentage not showing problem. Bad chips on the toner bottle I am told.

      As for imaging drum quality that has been a ongoing problem with Xerox. Developer housing going bad can also damage imaging drums. Developer housing should be replaced periodically. If you are seeing 45mm banding you will know it is time to replace developer housing, or if drums in one particular color shows defects.

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      • #4
        Sorry my Avatar picture is old. We have a V3100 now which is the machine the drums seem to be junk on.

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        • #5
          Originally posted by AP90 View Post
          Sorry my Avatar picture is old. We have a V3100 now which is the machine the drums seem to be junk on.
          Yeah, we have a V180P and are experiencing the exact same crap. Very frustrating. Training someone in, it makes us look like we have no idea how to repair our machine. Also, placed an order with Xerox for 12 drums - only received 1. That's great, especially when some number like 10% of them fail after the first 100 impressions and start banding.

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          • #6
            Lack of drum quality probably explains why they are so stingy with drums lately. It is hard to get enough of them.

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            • #7
              That was one of the straws on the camels back that led us to go with a different brand. We were getting bad drums and were even shut down because we couldn't get them at one point. We also had problems with the chips on drums and toner showing everything at 100% even when it was empty.

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              • #8
                Originally posted by kdw75 View Post
                That was one of the straws on the camels back that led us to go with a different brand. We were getting bad drums and were even shut down because we couldn't get them at one point. We also had problems with the chips on drums and toner showing everything at 100% even when it was empty.
                So how is the new Ricoh working out? How is the banding compared to the V3100 or V2100?

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                • #9
                  Originally posted by PricelineNegotiator View Post

                  Yeah, we have a V180P and are experiencing the exact same crap. Very frustrating. Training someone in, it makes us look like we have no idea how to repair our machine. Also, placed an order with Xerox for 12 drums - only received 1. That's great, especially when some number like 10% of them fail after the first 100 impressions and start banding.
                  That's funny - twice we ordered toner and got drums instead. I have drums coming out of my ears at this point. I've also gotten empty toner cartridges shipped twice recently. All my toners have jumped to 100% and stayed there. V180.

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                  • #10
                    Originally posted by DYP View Post

                    So how is the new Ricoh working out? How is the banding compared to the V3100 or V2100?
                    We are two months in and we have been happy. They are a bit more complicated than the Xeroxs we have. With the Xerox it either works or you call service. With the Ricohs you have so much more control over the process. Being that I am a pressman used to running offset I must say that I am happier with the adjustments the Ricoh gives you. It is like a Xerox with the training wheels taken off. I am pretty sure the operator has more control over the machine on the Ricoh than the Tech Reps do on the Xeroxs. That being said, if you aren't someone who can problem solve and fix things on your own, then you are going to be overwhelmed and probably calling service a lot. We have 150,000 to 200,000 on each Ricoh and so far the only problem we have had was with the de-curler units and it turned out to be the fault of the installers, who left a plate on that should have been removed. It is strange how their drums last so much longer than the Xerox drums.

                    The best part about the Ricohs is that they can print a large screen without any banding, something our Versant 2100 couldn't do when it was brand new in 2014 and still can't do today.

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                    • #11
                      Hello AP90,

                      In one day .......we just went through 8 New Drums on a Xerox 3100 and all were bad right out of the box.
                      It made for a very miserable weekend. As we were trying to get jobs out.

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                      • #12
                        Our 3100 was going through drum like candy until the tech replaced the ros window module. The machine shipped with a defective ros window that was causing image quality issues and drum to not last long.

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                        • #13
                          Wow. Ill have to mention this to the next Xerox salesmen that comes in here trying to replace my 7100's. I had Xerox before the Ricohs and can't see myself going back when my lease ends on these 7100's.
                          (2) Ricoh Pro 7110SX digital printers
                          OKI C931e with Straight Shooter Envelope feeder

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                          • #14
                            Just went through replacing some more of these crappy drums Xerox is sending out. We used to never have this problem. Our drums on our 1000 seemed indestructible, and when we first got the V3100 we weren't replacing them nearly this much. But as of lately, they have been awful. So in turn I now order way more drums, but they seem to only want to ship half the order. Its getting pretty ridiculous. We did have our techs order us a bunch one time.

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                            • #15
                              Our Xerox tech responded with the following:
                              "The drum manufacturing vendor installed "bad crumb detectors ..."
                              Apparently the sensors within the cartridges are receiving bad feedback, resulting in bogus lifespans, et cetera ...
                              He says that it's corporate-wide - Xerox will not dump the $Millions of cartridges - except to us, the loyal click-charge folks ...

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