Missing Glyphs in Indesign

[gdog05]

Hey guys, I've been coming here for help for a while, but I have a question I can't find. When customers send us their native InDesign files, with fonts even (astonishing, I know), we almost always lose any glyphs they use when we open their file. They don't really drop out, either. They get replaced with another seemingly random glyph. It's happened in all kinds of different fonts, all kinds of glyphs. We don't get a lot of glyphs, so it hasn't been a huge problem, I usually refer to a hard proof or PDF to see what it is supposed to be. But, this is hard to spot, as they don't show up as missing. It's almost like they have a different glyph character set on their end as we do when we activate their fonts. We're using Suitcase X1 and Fusion, and CS2-CS4 with seemingly the same results. Any info on this would be appreciated. Thanks!

 

[oxburger]

Are you having problems with ligatures? Is that what you meant by glyphs? Did you try to swipe all the type and turn off the ligatures?
Or are you referring to dingbat type characters when you say glyphs?

 

[gdog05]

I did check the ligatures were turned off, just in case, but in these cases it is true glyphs.
Hopefully the images work. Here's what it looked like when I opened it up:

and after I fixed the o:

Does that make it a bit clearer? I feel like I'm missing something glaring, because search doesn't help.

 

[oxburger]

Found this:

A different bullet character, with the same glyph ID but representing a different glyph, is applied to text when opening an InDesign CS2 document in InDesign CS3. [1477415]

Are you going from CS2 to CS3?

Look under known issues. Full link here:

http://www.adobe.com/support/documentation/en/indesign_incopy/cs3/InDesign_CS3_Read_Me.pdf


The only other thing I can think of is that maybe they're using ASCII character codes and they're conflicting somehow with the glyphs pallette.

 

[Lukas Engqvist]

Are they using different verions of windows?

 

[gdog05]

Ok, thanks guys for the suggestions, they're forcing me to double check stuff which is great. The native doc is in CS3 and I'm opening it in CS4. But this has gone on for a while, so it could have been affected by the CS2-CS3 bug before. I think I might have caught a font problem while I was looking through stuff, the font seems to be double activated, but Fusion didn't pick it up. I'm gonna hack away at that and let you guys know if it's just font stupidity or what. Thanks for your help!

 

[DavidMa]

dump Suitcase and use Font Explorer from Linotype.
We had very similar issues and once we quit using Suitcase, we haven't had any problems.

 

[gdog05]

Ok, I found the issue. Thanks for everyone's help. Someone had dumped the font into the InDesign font folder. I forgot that I ever showed anyone that, so I didn't think to look. But, I am demo-ing Font Explorer.