[email protected]
Well-known member
Re: PRESSTEK 34DI PROBLEMS!!!!! HELP PLEASE
Simple solutions are to video the salesman visit and get all his promises recorded for future reference. Carefully craft your questions about the machine performance you expect and how you will be supported by service and warranty factors. Request a detailed list of what your operator is required to do to maintain the DI and what supplies you are required to purchase etc. Request a list of what knowledge your operator requires to run the machine everyday such as computer experience, printing experience and many other factors related to purchasing a DI.
Ask for a pricing for the laser replacement and roller replacement and how often they should and have been replaced. They have a database of all customers and their history of machine performance. Request a random list and call the people.
Ask about service response time when you require it. Ask about Tech Rep’s and how many are in your area. Request a fixed price for all your future supplies needed to operate the machine for the period you are paying for.
Have the recorded session approved by your Lawler and the people you are purchasing the DI from.
The most important factor is to PROTECT yourself and your business. The future of printing is in a major change mode presently and the machine you purchase now could be obsolete already. Research your purchase and get a record of it.
Simple solutions are to video the salesman visit and get all his promises recorded for future reference. Carefully craft your questions about the machine performance you expect and how you will be supported by service and warranty factors. Request a detailed list of what your operator is required to do to maintain the DI and what supplies you are required to purchase etc. Request a list of what knowledge your operator requires to run the machine everyday such as computer experience, printing experience and many other factors related to purchasing a DI.
Ask for a pricing for the laser replacement and roller replacement and how often they should and have been replaced. They have a database of all customers and their history of machine performance. Request a random list and call the people.
Ask about service response time when you require it. Ask about Tech Rep’s and how many are in your area. Request a fixed price for all your future supplies needed to operate the machine for the period you are paying for.
Have the recorded session approved by your Lawler and the people you are purchasing the DI from.
The most important factor is to PROTECT yourself and your business. The future of printing is in a major change mode presently and the machine you purchase now could be obsolete already. Research your purchase and get a record of it.