problems with fiery drivers after moving to Windows 11

[bcr]

have recently updated to Windows 11.

now when using fiery driver within an application (acrobat, word etc), if i open the job properties, then when i click print, it locks up.

have tried the printer removal tool and reinstalled using latest versions. tried both enable/disable "update driver when opened" under Two-Way communication. No change.

It's only the Fiery drivers that are affected. Other printers seem to be working fine. And if i just click print in the application without opening the properties of the fiery driver, then it prints fine. But if i open properties, then that causes the lock up after clicking OK and print.

Any ideas? I have a nagging suspicion it may be security related. tried temporarily deactivating windows anti virus and firewalls but made no difference.

 

[prepressdork]

Have you contacted EFI to see if they have updated Fiery drivers for Windows 11?

 

[bcr]

Have you contacted EFI to see if they have updated Fiery drivers for Windows 11?

I posted a query over there before coming here.

But their site does say:

"...All other current versions of Fiery products and drivers are compatible with Windows 11"

Customer Service

communities.efi.com

 

[prepressdork]

Unless you can somehow restore back to the previous OS, sounds like you've covered your bases. Probably time to call EFI Support.