Go to information tab in ctp user interface /log /save log 5days
Once file is save in zip format send it to me.
I will analyse the file and then send the result to you.
If you want we take your computer on anydesk/team viwer to check the problem.
I am ex heidelberg engineer trained in Germany.
If we take the machine on remote( chargeble base 100 usd per day/ per call. If you wanna I can come online