Ricoh Pro C9100 - J002

[RichardsonPrinters]

Our Ricoh c9100 keeps misfeeding from tray 1 and throwing up the jam code J002 - anyone any ideas on what's causing this?

 

[Dmiller35]

Not sure if you're still needing help, but J002 is a feed sensor error for Tray 1. Could just be dirty sensors in either the tray, or the paper path just passed the tray. (Areas A1 & A2)

 

[RichardsonPrinters]

Cheers - Ricoh engineer solved the problem. It was actually the paper dust filter was clogged up so there wasn't enough suction to pick up the sheet.