Wow Freddy you really through manroland under the bus even though you know not what you speak of. I understand you have an axe to grind and have zero experience on digital presses.
So let's back up the bus. The electrical nightmare that you speak of is non existant. The use of power conditioners prevents failures as a result of outside influence.
The software nightmare is non existant. Very rarely after the presses are installed is a software update required. It is not manroland's fault if you are not technically capable of understanding how it works.
The big fee you refer to is a whopping $750 per year for unlimitied phone support 24/7/365.
This actually provides a great service to customers and saves them money by not having to send a technician everytime there is an issue. Let's study this in more detail. Back in your day when a press went down the customer would call for support, wait until you got there, troubleshoot the problem, order parts, wait for the parts and then put them in.
Today, customer has a problem, calls manroland, gets top level support and if parts are needed, parts are sent along with a technician if one is needed to install the parts. It's all about uptime!!