Konica Minolta RIP maintenance

[andy1]

Hi all,

Just a quick question. Anyone who's bought a Konica Minolta digital printer, have they been told that the monthly RIP maintenance fee is compulsory, or on the contrary have they been sold a machine without the fee in place?

Thanks,
Andrew

 

[Neko2]

I believe that any maintenance of the RIP is included in the maintenance costs. Are you hoping to maintain the RIP device yourself?
Ours has needed a few calls so it's not money wasted to me.

 

[andy1]

Thanks, we were sold the policy under the insistence that it was compulsory yet we haven't had to use it so we feel it is a miss selling. We're looking for people who bought a Konica Minolta in the UK and didn't have to purchase the RIP maintenance agreement.

We're not looking for evidence, just informal information so we know where we stand.

 

[larsonski]

I have the KM Press C1060 with Fiery controller IC-308. At first we had this machine as lease. We paid a fee for maintenance everything included and a fee for lease. After the company went bankrupt, we made a restart and bought the machine from the lease company and signed a new maintenance contract. Suddenly we had to pay an extra fee for the IC-308 rip for maintenance. Why they haven't mentioned and specified it before, I don't know. But now they do.

 

[jwheeler]

Hi all,

Just a quick question. Anyone who's bought a Konica Minolta digital printer, have they been told that the monthly RIP maintenance fee is compulsory, or on the contrary have they been sold a machine without the fee in place?

Thanks,
Andrew

Andrew,

I work for Konica Minolta (direct channel, not a dealer) as a production print specialist in California. Did you buy from KM direct or from a dealer? It's not our policy to charge a separate fee on the print controller. It's always included in the maintenance fee with the clicks on the machine. I supposed this could be different in other countries?