Canon 7000VP service

[Prepress_Parasite]

We bought an ImagePRESS 7000VP last November 2007. We are rapidly approaching the million click mark and have had some problems with our service throughout. Can anyone recommend a good service provider that can get parts when needed and has trained staff to work on this piece of equipment? The downtime is killing us and it is pretty scary to think we spent so much money on it to be down so often.
Another question that is related is if you are having problems with your current service is there anyone at Canon that can intervene and help get things straightened out?
Thanks in advance.

 

[Craig]

Janet Cain (spelling?) she is in charge of production color for Canon USA.

 

[Prepress_Parasite]

How do I get in touch with Janet Cain? We seriously need some help from Canon at this point!

 

[Craig]

Unfortunately she is somewhat of an "untouchable" but here is her e-mail address [email protected].

Who is your dealer? I would request that they have Canon USA send in a color specialist to resolve your problems first. I would hope they would resolve the problems.

 

[rohit]

canon 7000vp

canon 7000vp

give me the Cost for canon 7000vp

Regards

Rohit

 

[rohit]

Cost For canon 7000vp

 

[Craig]

Call your local Canon Dealer. Why are you asking here?

 

[StrikTenn913]

Prepress Parasite, sorry to hear about your problems. Could you direct message me the following information so I can try to point you in the right direction:

1. Who your servicing dealer is. Also, if you could provide any contact info for your dealer reps.
2. Where you're located.
3. The types of problems you're experiencing (mechanical, color related, media handling, etc)

Thanks,

Joe