Canon V1000 - Anyone have one? How is it going?

[OUPrint872]

Taking a hard look at the Canon V1000 to replace my very well aged Xerox C1000i. Anyone running one of these yet?

 

[tngcas]

Not great. Have had for about 18months. Not sure at this point if it's just a bad machine or if we don't have the right techs.

• The machine is down a lot.
• The techs don't know how to fix it.
• It doesn't work properly with the fiery (lots of glitches).
• The colors are off constantly - usually top to bottom of the sheet (top of sheet will be solid, bottom will fade).
• The drums and parts wear out much faster than they should.
• Our c810 and c910 are both run better with less downtime. If they still had any I'd replace the v1000 in heartbeat with a c910.

Right now the machine has been down for a week because of toner rocks - but that doesn't really absolve the last years worth of issues.

 

[OUPrint872]

Wow

Not great. Have had for about 18months. Not sure at this point if it's just a bad machine or if we don't have the right techs.

• The machine is down a lot.
• The techs don't know how to fix it.
• It doesn't work properly with the fiery (lots of glitches).
• The colors are off constantly - usually top to bottom of the sheet (top of sheet will be solid, bottom will fade).
• The drums and parts wear out much faster than they should.
• Our c810 and c910 are both run better with less downtime. If they still had any I'd replace the v1000 in heartbeat with a c910.

Right now the machine has been down for a week because of toner rocks - but that doesn't really absolve the last years worth of issues.

Wow, that is pretty interesting. I did ask my Canon tech if he had been trained on it. He said no one has, but it is planned. Doesn't seem to be a lot of them in the field despite being over a year old line. Perhaps you do have a lemon? I know there was major firmware updates to this machine no too long ago. Perhaps your techs do have a vulnerability

Did you get the Sensor Unit with you build? I wonder if you inboard/outboard solid shift is due to having one or not.

Drum and parts wear: What kind for stock/size/thickness? How many clicks till failure?

As for the Fiery. Your D3000 is not working well? Can you elaborate?

 

[namelessentity]

Not great. Have had for about 18months. Not sure at this point if it's just a bad machine or if we don't have the right techs.

• The machine is down a lot.
• The techs don't know how to fix it.
• It doesn't work properly with the fiery (lots of glitches).
• The colors are off constantly - usually top to bottom of the sheet (top of sheet will be solid, bottom will fade).
• The drums and parts wear out much faster than they should.
• Our c810 and c910 are both run better with less downtime. If they still had any I'd replace the v1000 in heartbeat with a c910.

Right now the machine has been down for a week because of toner rocks - but that doesn't really absolve the last years worth of issues.

Ugh, I wish you luck, but our ImagePress 10000 also has that stupid top/bottom density issue, and it's never been fully resolved.

In my opinion, Canon is going too hard on inkjet, and their toner machines are taking a backseat to it. We're in the SF Bay Area, and a lot of the techs aren't even officially trained on the toner machines. They can service them, but they aren't going to the 3 week training classes.

If you do go Canon, don't go Fiery. The PRISMA controller is much better, and much better integrated with the printer.

 

[kslight]

Wow

Wow, that is pretty interesting. I did ask my Canon tech if he had been trained on it. He said no one has, but it is planned. Doesn't seem to be a lot of them in the field despite being over a year old line. Perhaps you do have a lemon? I know there was major firmware updates to this machine no too long ago. Perhaps your techs do have a vulnerability

Did you get the Sensor Unit with you build? I wonder if you inboard/outboard solid shift is due to having one or not.

Drum and parts wear: What kind for stock/size/thickness? How many clicks till failure?

As for the Fiery. Your D3000 is not working well? Can you elaborate?

I wouldn’t want to be the local guinea pig; if nobody in the area is trained on it that sounds like a clear path to look elsewhere.

 

[OUPrint872]

Ugh, I wish you luck, but our ImagePress 10000 also has that stupid top/bottom density issue, and it's never been fully resolved.

In my opinion, Canon is going too hard on inkjet, and their toner machines are taking a backseat to it. We're in the SF Bay Area, and a lot of the techs aren't even officially trained on the toner machines. They can service them, but they aren't going to the 3 week training classes.

If you do go Canon, don't go Fiery. The PRISMA controller is much better, and much better integrated with the printer.

Inkjet is definitely out of my price range right now. Toner is the only path forward. Have a Canon C750 with a Prisma Controller and don't mind it other than a few operational quirks, and not being true RIP for heavy variable data processing power.

Fiery's have never let me down, but I also have never had an engine let me down other than an KM C8000. I will have to ask around on this.

I appreciate your candor.

 

[OUPrint872]

I wouldn’t want to be the local guinea pig; if nobody in the area is trained on it that sounds like a clear path to look elsewhere.

Been there and done that. I don't mind be the first in an area to have a particular machine. If the unit performs, I have actually helped service learn and adapt certain engines in the past.

Definitely going to need to see the machine and test it out before I go any direction.

 

[Snowhugger]

We are a year in on a 5 year lease with a Canon V900. Just came out a year ago. We did consider the V1000. We have had issues with color and quality. Color consistency on jobs, and proofs that are a reasonably good match to our offset press has been a problem. Mostly I feel I was not trained well at initial setup.

Our initial setup tech was not great. He did our color profiles but did not back them up. A service tech came in 3 mo. later and wiped out everything on the Fiery while trying to figure out another issue and lost our color profiles. Bottom line, we have been haggling with our local sales & support for 10 mo. Trying to get our color profiles redone.

The tech that wiped out the Fiery told me he didn't have enough training or familiarity with the Fiery, so no surprise we had a mishap.

The phone support has been good though.

 

[OUPrint872]

We are a year in on a 5 year lease with a Canon V900. Just came out a year ago. We did consider the V1000. We have had issues with color and quality. Color consistency on jobs, and proofs that are a reasonably good match to our offset press has been a problem. Mostly I feel I was not trained well at initial setup.

Our initial setup tech was not great. He did our color profiles but did not back them up. A service tech came in 3 mo. later and wiped out everything on the Fiery while trying to figure out another issue and lost. our color profiles. Bottom line, we have been haggling with our local sales & support for 10 mo. Trying to get our color profiles redone.

The tech that wiped out the Fiery told me he didn't have enough training or familiarity with the Fiery, so no surprise we had a mishap.

The phone support has been good though.

Our current service tech (Approved Canon Distributor) is Canon trained and has been working with me for a while now. I also have the option to buy directly through the Canon mothership. I am not necessarily worried about the service side of things, but your issues with the V900 does peak my interest. The V1000 is a different machine, but born of the V900 series and the V10000 offspring. Thanks for your input.

 

[TJPrinter]

I have no experience with the V1000, but two service techs were in my shop, and they were talking about how they were having so many problems with an account that had a V1000. They said Canon agreed to replace it because they were having so many problems that couldn’t be resolved.

Great service techs are becoming harder to find as they age out of the industry. I prefer not to be on the bleeding edge of any technology.

 

[OUPrint872]

I have no experience with the V1000, but two service techs were in my shop, and they were talking about how they were having so many problems with an account that had a V1000. They said Canon agreed to replace it because they were having so many problems that couldn’t be resolved.

Great service techs are becoming harder to find as they age out of the industry. I prefer not to be on the bleeding edge of any technology.

Wow, it doesn't seem like the V1000 is doing well in the wild. Of course 100% contradictory to what sales folks sale, always is.

 

[jwheeler]

Wow, it doesn't seem like the V1000 is doing well in the wild. Of course 100% contradictory to what sales folks sale, always is.

Yes, thankful for this forum so we can get real-world feedback! Sales reps will always tell you what you want to hear!

 

[sweedanartpress]

i had a demo run on v1000 few weeks back, machine looked good, but some complicated workflow for front back matching, longer transition times from thin paper to thick paper, little bit flimsy banner paper tray and NO VACUUM FEED --- 100 ppm machine on friction feed, it was kind of running a truck on cars tyers, it was a deal breaker for me, got konica c12000 instead, done 100k prints so far in 2 weeks, bought only for terms on previous relations with km and words of engineers, not a perfect machine but still feel its lot better than v1000 in all those aspects mentioned above

 

[OUPrint872]

i had a demo run on v1000 few weeks back, machine looked good, but some complicated workflow for front back matching, longer transition times from thin paper to thick paper, little bit flimsy banner paper tray and NO VACUUM FEED --- 100 ppm machine on friction feed, it was kind of running a truck on cars tyers, it was a deal breaker for me, got konica c12000 instead, done 100k prints so far in 2 weeks, bought only for terms on previous relations with km and words of engineers, not a perfect machine but still feel its lot better than v1000 in all those aspects mentioned above

Thanks for the info.

 

[Mercury]

I have one… Love it.
Our machine includes the air feed trays, registration module, and most extras minus the perfect binder. Registration is great, it’s important to run the paper registration once a week, especially on stocks that you are swapping in and out frequently. We also run a daily colour calibration… why not when it’s automatic. Super easy to do as well. Uses 5 sheets of stock. 28-32# 12x18.
In terms of stock, we’ve thrown 130lb cover at it with perfect front/back reg. 160# stock is too heavy to double side… but crazy that it works! Silk/gloss Coated stocks must go in air feed paper decks. The two smaller trays are definitely flimsy, but feed 100# cover no problem.
We opted to switch to the prisma controller. Colour is superior to that of Fiery. Just purchased the PrismaPrepare software now for the automation of routine mundane tasks. It’s not for the timid, because it’s Weirdly powerful. Canon does a terrible job of promoting it, probably because sales people don’t understand it. We use it with our wide format, so I kinda understand how the Dutch software engineers think. We had older Konica printers that were rebadged with OCE and the prisma software many moons ago. Then switched to numerous KM boxes for about 15years. I honestly noticed the color differences between the two controllers. We had/have a great relationship with the local KM dealer.. but had heard many issues with recent print boxes, not to mention the toner fiasco of Covid soured us. I researched this purchase for months, calling shops all over N.A. I took a chance on the V1000, and truly happy that I did. Yes, we had some growing pains, as we were the first ones in the area with one, but our Canon service guys were diligent and are now very comfortable. Rarely see them. My only regret is not having the room to add another air feed deck. I could go on typing, but need to get back to work.

 

[tngcas]

We opted to switch to the prisma controller. Colour is superior to that of Fiery. Just purchased the PrismaPrepare software now for the automation of routine mundane tasks. It’s not for the timid, because it’s Weirdly powerful. Canon does a terrible job of promoting it, probably because sales people don’t understand it. We use it with our wide format, so I kinda understand how the Dutch software engineers think. We had older Konica printers that were rebadged with OCE and the prisma software many moons ago.

I'm starting to think the Fiery is the source of all our color issues as well.

 

[Bobbreda]

Like Mercury...
We have one now for 7 months and is been going on good (arter havind a IP10000). We run on prismasync and added the sense unit, LCT trays as option.
Although I have to admit we had some re-occuring problems like banding, shadow prints, if perfoms well even under pressure with a lot off different materials.

 

[matts213]

I work for one of the major remarketers and we just got a V800 in off-lease with low usage. This typically happens when someone terminates their lease early because they werent happy with the machine. We ran a few test sheets through it and it looks great but its hard to say how it would be on a daily basis.

 

[OUPrint872]

I did decide to go with the V1000 with the Prisma Controller. Bought it directly from Canon. Been installed for 2 weeks now. Produces some very nice prints. Doing scads of high end booklets, postcards, etc. Very nice to have the Prisma Controller to work well with the other Canon products on the floor.

Has had some quirks....

At 50K 13x19 clicks the fuser band decided to walk to one side and stay there. Tech stated is was a factory lube issue, cleaned it, lubed it properly and back in business.

Do have the sensing unit. Nice addition for 11x17 - 13x26 work, but anything smaller or envelopes, need to disable it. Tech or Canon Advanced Support could not figure this out. Had to do figure it out myself. Did not run envelopes until figured out that the "Shape" in the paper catalog is very important, and the sensing unit needs to be disabled in the job at the engine to even work. Wish there was a checkbox to disable the sensing unit in the paper setup or at least in the "Print Production Screen" in Prisma Prepare. My C750 does not have this issue, but does not have a sensing unit.

PMS Spot Color tweaking requires a controller restart each time you make an edit to a color. Very time consuming waiting for restart each time an adjustment is made. Somehow spot color correction got bundled with global change settings. Sucks. I have my Canon analyst working on this.

Also I do have the post insert tray, requires re-assigning the stock every time the tray runs out. Been used to that with the bypass tray on all my Canon product, but my Varioprint post insert trays remember the assigned stock. Analyst is working on this as well.

The oddest problem I have noticed is that face up single sided work seems to force the impression to the backside of the sheet in any tray. Really frustrating with labels or carbonless. Never seen anything like it. I have to fool around with the front/back defaults settings to get to work. It is almost like it is processing the top side of the sheet through the fuser blank, flipping it then print on the bottom side. Very odd.

Finally, for folks who are looking into this machine, note the speeds advertised for 12x18 and 13x19 are not very accurate. Speed is falling off 7-10 imp short for these sizes, text or cover. I have all settings to honor productivity, but no luck. Hopefully this can be tweaked. Not a super deal breaker, but annoying.

 

[OUPrint872]

We are at 80K 13x19 as of today. Fuser band walked again. 2nd time, but looking like it may be a possible nagging issue with this machine. Still too early to call.

Anyone else having fuser band movement on their V1000?