Glad to see this forum added.
Our Ilumina has been putting horizontal scratches in darker areas (dark greens and epscifically blacks) on all kinds of stock. These scratches (for lack of a better word) appear throughout the printed piece and are more noticeable on the fronts after the back side has been printed; that is, the front side is printed, flipped (for the MPTray) and then the back is printed. The scratches then appear more on the side that has already been printed, although they do also appear on the back side.
Xante tech support had me stop the print when the leading edge of the sheet came out ad there were no scratches beyond the fuser, so that rules out the fuser.
Xante tech support also had me swap drums (cyan for black) and I did that and the problem lessened. Now they want me to clean the rollers. I will do that, but don't think the rollers are part of the problem, since the scratches are wide spread enough that the rollers can't possibly be creating all the scratching.
I've replaced all the drums and toners (problem existed vefore new drums and toners). the only thing I haven't changes is the transport belt, whose life is at 53%.
Tech support has been good at helping me via e-mail, but this problem is frustrating, especially since we had to bump two jobs to plates on account of the scratching.
thanks in advance,
orka81
Our Ilumina has been putting horizontal scratches in darker areas (dark greens and epscifically blacks) on all kinds of stock. These scratches (for lack of a better word) appear throughout the printed piece and are more noticeable on the fronts after the back side has been printed; that is, the front side is printed, flipped (for the MPTray) and then the back is printed. The scratches then appear more on the side that has already been printed, although they do also appear on the back side.
Xante tech support had me stop the print when the leading edge of the sheet came out ad there were no scratches beyond the fuser, so that rules out the fuser.
Xante tech support also had me swap drums (cyan for black) and I did that and the problem lessened. Now they want me to clean the rollers. I will do that, but don't think the rollers are part of the problem, since the scratches are wide spread enough that the rollers can't possibly be creating all the scratching.
I've replaced all the drums and toners (problem existed vefore new drums and toners). the only thing I haven't changes is the transport belt, whose life is at 53%.
Tech support has been good at helping me via e-mail, but this problem is frustrating, especially since we had to bump two jobs to plates on account of the scratching.
thanks in advance,
orka81