Wonder what he meant by “it works”? I tried one and it seemed to maybe last a bit longer, certainly not a fix, but like you said, NCR was an issue. The other issue I had with the metal roller was that it would crease envelopes. So “works” means swapping out the 2nd BTR when printing NCR and envelope jobs.
I guess I’d tell the tech to put in whatever he wants as long as it works the way it should, based on the specs and the CED. And no I'm not paying for it. So far, my dealer has come to the conclusion that it’s a problem and all they can do is replace the 2nd BTR when it starts marking the stock. It took too long but at least now they give me a spare to have on the shelf.
I guess I’d tell the tech to put in whatever he wants as long as it works the way it should, based on the specs and the CED. And no I'm not paying for it. So far, my dealer has come to the conclusion that it’s a problem and all they can do is replace the 2nd BTR when it starts marking the stock. It took too long but at least now they give me a spare to have on the shelf.
