Quick answer... it depends.
It only became standard in the last few years for most company's to offer 11x17= 1 click. So new equipment you should see that older stuff... maybe, maybe not. Almost all engines are designed & rated (duty cycle) based upon 8.5x11 so 11x17 can mess that up... In the office equipment world it is still not standard, but Production print, usually it is.
The Annual increase is fairly standard. Which % is typically negotiable. Some have locked in rates, some don't some negotiate each year and end up not paying increases. Typically for a locked in rate, the rep will calculate service for 5 years with raises built in and take an average. The reason is that at the compeditive rates, that can only work for the service department while the equipment is relatively serivce free... Usually with older equipment, they start requiring more calls and parts and therefore cost more to run. I know for us, this past year with gas price increases, all things parts, Service Tech mileage reimbursement and other areas went up signifigantly.
Basicly its all negotiable. I would do so with the service manager and ask for future pricing to plan. As an example, we've seen a newer Sharp model litterally go from PM to PM over and over so far were at 1.5 million copys and ZERO service calls (on one of the many placed). On those accounts, if asked we likely would not only not do an increase but potentially lower the shops average CPC via still raising the older stuff but lowering that machines to make up for it. Service wants to do what they can. They only tend to clam up, when they are asked to make unreasonable (in there mind) consessions.
