OK. I am starting to get a better understanding of what has been happening with your situation. You can correct me if I am wrong in another post. When Anicolor presses were installed, Heidelberg certified the inks to be used (Saphira) were formulated to meet certain qualifications to be used on the press. The customer should have been made aware of this. If the customer chose to use ink from another supplier, then Heidelberg would not be responsible for any issues with print performance. The fountain solution was also supplied by Heidelberg on start-up. In my opinion the fountain solution was not as big a potential problem. Heidelberg used a supplier or suppliers to manufacture ink and fountains solutions (Consumable items). These products would have been tested and certified by Heidelberg for use on the Anicolor presses. The press was probably initially set-up with Saphira certified products and the technician or instructor somehow may or may not have done a proper set-up and instruction. If you decided to switch to another supplier for your ink and fountain solution, you may have enhanced the problem to a point where you are way out specification on everything. In my opinion you now have a situation where Heidelberg, has informed you that they need to go back the square one with Saphira products. They will then analyse and assess your problems. Now, from what I understand , they want you to pay for it. If your people feel the press was not set-up properly, that is another that has to be dealt with by the Service Department. I base my comments on your side of the story, and I am sure they have their side of the story. Needless to say you need to resolve these issues to a point that will satisfy all parties involved. Just remember that you are the customer.
