Hi..I have been working in an offset envelope print shop for over 17 years. We just got a Xante Illumina Envelope press....highly desappointed, with the machine and most assuredly the help that corporate in Mobile, Alabama has provided.
is there any place for us to go to call and chat on how to resolve a problem other than put in new drums every other week?
please advise.....I could really use some support
regards,
Don Broudy
Jet Envelopes, Inc.
HI, I recently wanted to buy an envelope press. I was looking at Xante. I called them to let them know I was ready. They have YET to call me back. Cash in hand. So I went with an OKIDATA 905DP.Through Performance Solutions In NY. It will run all envelopes, plus we run 18pt stock . Along with magnet stock. Had a couple of issues with support, but Mike C. has been excellent. Don't know cost yet as I am on first set of toners.
Hope this helps and Xante would work well with my boat. Heard Oki makes them all.........xante, psi and the Intec listed above sure looks one too. One other note the feeder on the oki is made by, I believe , Thiele. Seems very solid so far........in time I will check back in.
Thanks Jeff K
FOLLOW UP...........
NOT HAPPY . As stated above envelopes are ok, but w/ embossing. Yet when running 18pt as promised by person mentioned above .......there are register issues. And I have spoken with Tod, National sales rep at OKI, and still have not resolved issues. I have been dealing with this since FEB.
As far as I am concerned I was lied to about specs on machine. Was told it would run 24pt!!!!! If you want to buy have them put it on your production floor to test before you lay out 18 grand/905DP. If I know now what I do . I WOULD NOT BUY THIS UNIT. As the tech from Oki said that the fuser runs at a different speed than the transfer belt. So when the sheet gets to the fuser it is still in the cyan toner cart. So you WILL see problems, yet they say it is in spec. Problems are register and cyan lines in image. To give some credit they did put a new box/unit in . But same issues just slightly better. Still unacceptable to me anyway. BUYER BEWARE. If any wants to talk about this unit feel free to ask and I will share........
If anything changes I will update ASAP..................... written 6/8/2011
Good luck Jeff K
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