Xerox 700

[GregNac19]

No, probably not. Your findings are consistent with deals we have won from Xerox. There probably is a perfectly running 700 in a showroom somewhere and eventually how this was acheived will trickle down to the field.

DuceyCo - You should get the machine in your Xerox showroom installed at Ians place just to prove your point.

That a load of BS. What does a KM Service know about a new Xerox 700 anyway? If you don't know, keep you mouth shut. I will not talk bad about any KM products in a slander way like this. I can tell you speeds, paper weights, resolutions, and so on. All of this information is from the brochure or done 3rd party such as Bertyl or Buyers Lab. Saying "Your findings are consistent with deals we have won from Xerox. There probably is a perfectly running 700 in a showroom somewhere and eventually how this was acheived will trickle down to the field." is completely slander and should mean absolutely nothing!
Let keep the sales BS out of this site and help answer true questions! Saying the color looks good or bad from an opposing salesmen means nothing in real world. Even worse if all you do is work on KM machine talking trash about Xerox machines!


Now to answer IAN's question.
If the regrestration is off and than you need a service call. Make sure that what you need is within the Customer Expectations Document regrestration amounts. If it is worse than the CED states and a technician can not fix it, you can use the TSG and get the replacement. If you do not have the CED, please send me a private message I will send you one.

 

[Craig]

GregNac19,
I have a question to post regarding the CED. Is it freely given to the customer or does the customer need to request it? (mine was given to me by the salesman) It seems to me that there are a lot of questions or issues that would be solved by handing the CED to the service tech. and tell them to make it work or get a new one.

Also regarding registration, most of this could be resolved by reading the manual (pdf), I can speak on the 8000AP but would assume the other production presses would be the same. There is a detailed explanation on adjusting the image registration, once you do it once or twice you will find it to be VERY rewarding. I am able to dial it in to get less then what's specified in the CED. If that does not work then you truly have an issue, again throw the CED at the tech. and get it resolved!

 

[amsman]

Registration Issues & the CED

Registration Issues & the CED

With regard to registration on all machines, are companies "dressing" stock on all 4 sides.

We purchase our most stocks in IPS ( 910mm x 650mm ) and trim inhouse.

Coming from 4 Colour offset presses we have always trimmed the stock on all 4 sides to ensure all edges are clean and uniform ( back cutting, ensuring all good edges are on the clamp side of the guillotine ).

We also remove top and bottom sheets of any stacks cut prior to loading into either offset or digital feeders.

Even during demo's we supplied our house stocks which we trimmed to our specifications and had no registration issues at all. We were suprised how close both the 700 and 5000 registered front to back.

Our offset ( 100gsm ) stock is supplied SRA3 cut and wrapped from the mill and is all over the place.

We trim from an average of 450mm to 448mm and 320mm to 318mm just to clean edges and uniform the size.

Pooly cut stock can affect Heidelberg offsets with mechanical lays. Most comercial printers probably do this, but a lot of the smaller offset houses have stocks pre cut by their supplier.

Hope this helps.

CED

Prospective purchases should ask for a CED even before or at demo stage.

We received a copy of the CED well before even signing up for the 5000AP and 10 weeks prior to install of the 5000AP, which gave us plenty of time to go over what would be important to our application.

 

[GregNac19]

GregNac19,
I have a question to post regarding the CED. Is it freely given to the customer or does the customer need to request it? (mine was given to me by the salesman) It seems to me that there are a lot of questions or issues that would be solved by handing the CED to the service tech. and tell them to make it work or get a new one.

Craig, I believe every good salesman should get you to see and sign one. I don't sell products like this without one. I believe it is in the buyer's best interest as well. The CED is written by service and not by sales. If Xerox can't fulfill the requirements, use the CED to get the replacement.

 

[UberTech]

Now to answer IAN's question.
If the regrestration is off and than you need a service call. Make sure that what you need is within the Customer Expectations Document regrestration amounts. If it is worse than the CED states and a technician can not fix it, you can use the TSG and get the replacement. If you do not have the CED, please send me a private message I will send you one.

Maybe you can give me a contact I can call regarding this problem, the analyst gave up and told me there is nothing they can do about it. I guess my next question would be did we get a lemon??

Ian

Hey, Im just stateing our findings. No BS here it's just what has happend. Im sure you have won deals off KM from a print sharpness perspective. Im happy to swallow that pill.

So if the operators on here have this problem they should keep quiet or are you going to pull the slander card on them also?

 

[ian]

Registration

Registration

I called service and a Specialist called me back, told me he will not come to our shop anymore for it, saying there is nothing wrong with the machine.. what do I do now.

Now to answer IAN's question.
If the regrestration is off and than you need a service call. Make sure that what you need is within the Customer Expectations Document regrestration amounts. If it is worse than the CED states and a technician can not fix it, you can use the TSG and get the replacement. If you do not have the CED, please send me a private message I will send you one.[/QUOTE]

 

[Craig]

I called service and a Specialist called me back, told me he will not come to our shop anymore for it, saying there is nothing wrong with the machine.. what do I do now.

Ian,
You have 2 options. Contact the Specialist's boss, keep working your way up the ladder until you get results or call the salesman and tell him you are ready to implement the TSG.

Just make sure you cover your A$$ and document all the registration issues using Xerox base line paper as stated in the CED. Keep samples before and after the tech came in.

 

[duceyco]

If the registration is off by that much

If the registration is off by that much

Then it is outof spec. I agree that You will probably need a specialist out there if the tech can't fix it. I agree that you should go up the ladder and if it cannot be fixed, then a TSG may be in order. Why do I suggest this? becuase I like to see a happy customer and if the machine is not behaving within spec, then that needs to be resolved one way or the other.

UberTech, Our machine came from the very same assembly line like any other machine that a customer gets. Did we get the full meal deal? absolutely. And it is not a showroom. I work for the 2nd Level Color Support team. It is our job to run all tests and basically run it to the ground if we have to to test customer files and come up with resolutions. We are the ones who determine if it is a machine issue accross the board and send it to engineering so to have a "dressed up" machine would defeat that very purpose.

I know my machine and I do not know KM nor will I claim to.

 

[ian]

Xerox700 Expectation list

Xerox700 Expectation list

the Xerox Customer Expectation Document says that registration is +/-1mm Front to Back (duplex); that is 0.5mm per side.

Can you please email me the expectation list, we just had a meeting with xerox and now their story is 1.5mm/side for a total of 3mm

thank you
Ian

 

[ian]

Registration

Registration

Guys, I just went to see this model first hand. Registration was dead on. You can even adjust the registration in "profile" for any particular paper and save the settings plus recall them when you need them again.
I do sell for Xerox and I took samples to 2 of my print shops today. Everything was measured from side to side and front to back. You will have no problem running 110Lb Cover Gloss through the machine running 12X18 to make 30 business cards. The cutter will be ready!

Is it possible to send me those samples, you can send it to us on our ups account

thank you
Ian

 

[ian]

Xerox 700 Register issues

Xerox 700 Register issues

Then it is outof spec. I agree that You will probably need a specialist out there if the tech can't fix it. I agree that you should go up the ladder and if it cannot be fixed, then a TSG may be in order. Why do I suggest this? becuase I like to see a happy customer and if the machine is not behaving within spec, then that needs to be resolved one way or the other.

UberTech, Our machine came from the very same assembly line like any other machine that a customer gets. Did we get the full meal deal? absolutely. And it is not a showroom. I work for the 2nd Level Color Support team. It is our job to run all tests and basically run it to the ground if we have to to test customer files and come up with resolutions. We are the ones who determine if it is a machine issue accross the board and send it to engineering so to have a "dressed up" machine would defeat that very purpose.

I know my machine and I do not know KM nor will I claim to.

I asked for a TSG and I was told they wouldnt do it caus nothing was wrong with the machine!!!

Ian

 

[lfelton]

Can you please email me the expectation list, we just had a meeting with xerox and now their story is 1.5mm/side for a total of 3mm

thank you
Ian

@Ian
As someone who really uses the kit to earn a living, you need to identify sales reps and ignore everything they say. At this "level" (i.e. shifting relatively low cost commodity items) useful sales people will facilitate getting the information you need and hooking you up with the right people in their organisation to evaluate technicalities and negotiate terms. Apart from that they are at best a distraction (including, and in fact especially, on this forum).

The bottom line is this: with Xerox, get the CED.

Check the FTB registration specifications and approved stock list. If your machine is out of specification when using approved stock then Xerox *will* fix it or replace it *if* your contract includes a TSG.

Forget *everything* anyone else has told you about specifications. If it's in the CED, Xerox will stand behind it. If it's not, they won't.

Escalate if you have to. Our one TSG took us about a year to complete, but in reality, once the appropriate individual was in the loop (a senior Xerox service manager in this case) and he was clear about the issues, the TSG was handled to our satisfaction.

 

[ian]

700 - registration issues

700 - registration issues

I am not sure if you read the other posts on this.. one of them says its .5mm/side, second one says 1mm/side, now the Service manager for Xerox is telling me its 1.5mm/side but no one is supplying hard copy proof, who do I believe, when the machine was originally launched the xerox website had it as 1mill total shift for double sided work, now that info is missing. Currently we have a 5000AP that we just bought from them so we dont loose anymore clients till they figure out the 700.

Ian

@Ian
As someone who really uses the kit to earn a living, you need to identify sales reps and ignore everything they say. At this "level" (i.e. shifting relatively low cost commodity items) useful sales people will facilitate getting the information you need and hooking you up with the right people in their organisation to evaluate technicalities and negotiate terms. Apart from that they are at best a distraction (including, and in fact especially, on this forum).

The bottom line is this: with Xerox, get the CED.

Check the FTB registration specifications and approved stock list. If your machine is out of specification when using approved stock then Xerox *will* fix it or replace it *if* your contract includes a TSG.

Forget *everything* anyone else has told you about specifications. If it's in the CED, Xerox will stand behind it. If it's not, they won't.

Escalate if you have to. Our one TSG took us about a year to complete, but in reality, once the appropriate individual was in the loop (a senior Xerox service manager in this case) and he was clear about the issues, the TSG was handled to our satisfaction.

 

[ian]

700 ccd

700 ccd

the Xerox Customer Expectation Document says that registration is +/-1mm Front to Back (duplex); that is 0.5mm per side.

Can you please email me the CCD - [email protected]

thank you

 

[X33]

Can you please email me the CCD - [email protected]

thank you

sorry, can't do that. Your Xerox representative has to give it to you; I found very strange that they don't want to share it with you.

 

[PRINTLIFE]

I have seen this machine run in a demo (you should too) and the registration front to back is incredible. It also can be adjusted (easily)
When I was shown the machine I also was introduced to the Paper profiles which is also a great way to assure front to back and eliminate skew.

 

[PRINTLIFE]

I agree, Xerox stands behind their equipment.

 

[PRINTLIFE]

As said already, the CED is your friend. What it says goes. if the machine is out of spec., there should be no push back from the service team.

 

[Bobby]

One of our client doesn't like glossy result. Is there less glossy (shine) result of 700. We are using DC7000.

 

[duceyco]

Brochure

Brochure

Hey Ian. Sorry I don't check in that often or regularly use my Gmail.

The Brochure still states this specification of +/- 1 mm front to back. Not sure where they are getting their information from but what I get back into the office I'll check the specifications on my end again. The CED should still read +/- 1 mm as I have heard nothing different. Here is the link: http://www.office.xerox.com/latest/X70BR-01C.pdf. It is at the bottom left column of Page 3.

As I understood it, if you tried to get it tighter that would mean virtually no play in the parts and could create problem sin terms of wear and tear ( I was speaking to a couple of senior techs regarding this and they all came to the similar answer that no play would mean the machine will eventually not play.

the Sales reps HAS to provide a CED before agreeing to purchasing the machine. Once this document is signed that is agreeing that the purchaser is fully aware of the machine's capabilities and limitations (show me a machine that doesn't have them ), and has a copy of that document in their possession. That way, there should be no misunderstanding as to what that machine can or cannot do.

If you were not part of the purchasing decision or not the person that signed the document then it is possible that the CED is in someone's desk that you are not aware of.

At this point I can see what I can do, but I cannot overstep the bounds that is the responsibility of the Sales team.