Canon V1000 - Anyone have one? How is it going?

[Mercury]

I believe we might of had that problem very early on, but I vaguely remember my techs speaking with techs in New York and they had already solved the problem - it hasn’t come up again, and we are just shy of 1 mil impressions (mixed sizing)
I don’t have any experience with the spot colour problem, as we tend to leave that alone. The colours with the Prisma Controller have been bang on. We do a colour cal/shading cal before all large jobs (nice that it’s automatic) or leave on the auto cal as the job is running.
We did have problems with incorrectly set up media - that gave us some streaking. Also when running small media (8.5x11) with text weights we had increasing the cleaning interval. We do plenty of office docs, with folded sheets within, then job to a run of 12x18 120# cover stock. It’s in these transitions that the increased cleaning interval was implemented. Made a huge difference.
With 13x19, Canon only guarantees images within the 12.5x18.5 realm - that was a little upsetting as we liked to nest full-bleed 4x6 cards on a sheet.. but we just upped our trimming game.
Unfortunately, we can’t relate to the envelope problems, or the backside printing issue - that is odd.
As for your speed slowdown of 12x18 stock, I really haven’t noticed or had it brought to my attention. I did notice that happening with heavy stock, light stock, tabbbed jobs. Just made a setting where all stocks are close in weights, and BAM! We had a similar issue with the KM’s, and it was a painful process to watch and wait for even if the weights were adjusted. These books now rip out ridiculously quick, with no degradation of quality.
I took the plunge, and purchased the PrismaPrepare software suite. It’s powerful and not cheap. Works with all of our Canon large and small format (which surprised Canon!) maybe that should be another thread.
As I’m writing this, a staff member mentioned that for one particular customer who is over the top with greyscale prints, we have to auto cal colours before every job. Without the auto cal functionality, I’d be yanking out the remaining hair on my head We are trying to see if setting up his media to a G7 standard helps… but we all have one of these customers..

The one thing that gets me is the waste toner collectors - I can’t empty them myself. My techs have to do that. Seems a little silly.

 

[OUPrint872]

I believe we might of had that problem very early on, but I vaguely remember my techs speaking with techs in New York and they had already solved the problem - it hasn’t come up again, and we are just shy of 1 mil impressions (mixed sizing)
I don’t have any experience with the spot colour problem, as we tend to leave that alone. The colours with the Prisma Controller have been bang on. We do a colour cal/shading cal before all large jobs (nice that it’s automatic) or leave on the auto cal as the job is running.
We did have problems with incorrectly set up media - that gave us some streaking. Also when running small media (8.5x11) with text weights we had increasing the cleaning interval. We do plenty of office docs, with folded sheets within, then job to a run of 12x18 120# cover stock. It’s in these transitions that the increased cleaning interval was implemented. Made a huge difference.
With 13x19, Canon only guarantees images within the 12.5x18.5 realm - that was a little upsetting as we liked to nest full-bleed 4x6 cards on a sheet.. but we just upped our trimming game.
Unfortunately, we can’t relate to the envelope problems, or the backside printing issue - that is odd.
As for your speed slowdown of 12x18 stock, I really haven’t noticed or had it brought to my attention. I did notice that happening with heavy stock, light stock, tabbbed jobs. Just made a setting where all stocks are close in weights, and BAM! We had a similar issue with the KM’s, and it was a painful process to watch and wait for even if the weights were adjusted. These books now rip out ridiculously quick, with no degradation of quality.
I took the plunge, and purchased the PrismaPrepare software suite. It’s powerful and not cheap. Works with all of our Canon large and small format (which surprised Canon!) maybe that should be another thread.
As I’m writing this, a staff member mentioned that for one particular customer who is over the top with greyscale prints, we have to auto cal colours before every job. Without the auto cal functionality, I’d be yanking out the remaining hair on my head We are trying to see if setting up his media to a G7 standard helps… but we all have one of these customers..

The one thing that gets me is the waste toner collectors - I can’t empty them myself. My techs have to do that. Seems a little silly.

Thanks for the info,

Fuser band walking is being blamed on a faulty sensor in the centering roller assembly. Tech walked me through the repair and it seems plausible. Time will tell, but Canon has instructed the tech to replace the entire roller and sensor assembly. Fingers crossed.

Spot color problem, is not really the color or issues with it lining up to the book and staying, it is the fact the machine needs to be restarted when a tweak to a spot color is made. Very time consuming. I do have the newest version of Prisma Sync and analyst and even Canon need to updated their lab machines to test.

Speed I believe is being artificially slowed because the sensing unit is in use. Machine seems to speed up a bit when the unit is turned off. Still working on getting my timing fully researched to actually determine.

13x19 is printing perfectly fine and at the sheet coverage that I expected.

Prisma Prepare is a beast and the document editing it can do is pretty nice. Been using it for many years, but 8.2 is blowing my mind.

No G7 for me, my operators have a hard enough time keeping up with standard calibration requirements.

 

[tngcas]

Our v1000 seems to have mostly settled into it's happy place. We don't seem to be having nearly the issues we were having with it when it first arrived.

 

[OUPrint872]

Sensor swap seemed to have done the trick for the fuser band off center issue. Fuser band is exactly centered 20K 13x19 sheets later.

Spot color adjustment requiring a global change, therefore a restart every time is exhausting, but must be a glitch in the version of controller we are running. I have been told several times it is very new and even Canon demo and some next level support don't have the software yet to test. I will keep my eyes peeled. 26.1.90 (Mark 10.2) is our current version.

Sensing unit does slow the machine down whether on full time or intermittent. I would say 3-6 sheets per minute slower than advertised speed. Hard to place a hard number due to the machine constantly adjusting for quality on the stuff we run, but I have some clean numbers post total run time and it is lagging behind spec speeds. Not a deal breaking issue, but food for thought for folks who need to pump out the fastest speeds this machine can do.

New problem, tech is chasing a line showing up in the print when running any coated sheet. Pretty apparent and has been blamed on the cooling unit somehow, but we will see where this one goes.

My tech is top notch and is in tune with what we are trying to achieve with this engine.

 

[tngcas]

New problem, tech is chasing a line showing up in the print when running any coated sheet. Pretty apparent and has been blamed on the cooling unit somehow, but we will see where this one goes.

Is the line showing up on the exact same spot on every print? We're having a similar problem on one of our Canon print engines but not the v1000 (c810). They've been chasing it for 5-6 weeks now.

 

[J_DVRS]

Is the line showing up on the exact same spot on every print? We're having a similar problem on one of our Canon print engines but not the v1000 (c810). They've been chasing it for 5-6 weeks now.

I had same problem on my 910. I think they had to clean some lasers inside the fuser

 

[OUPrint872]

I had same problem on my 910. I think they had to clean some lasers inside the fuser

Canon just went ahead and replaced the fuser band assembly and line went away. Have put 100,000 on it since and all print looks good. Tech said some stuff from factory can have problems.

 

[OUPrint872]

Update on V1000. Have had since mid July. Bugs just about worked out. Had out first set of drum replacements after 170K clicks. Square fold unit has been installed. So far I am impressed with this addon. Been putting this setup through booklet testing and very pleased with it over our old Xerox C1000i.

Post insert unit is still not working as I expected it. Keeps flipping the pre-print items and is messing with my brain when it comes to inserting these items. My Varioprint does not do this and gives me the freedom to insert face up or face down and in any collated order. The V1000 will only let me insert one way and that is frustrating. Getting on my nerves!!

My customers are happy the print finish is not as glossy as the Xerox. The V1000 definitely blends in with the sheet very well and give an excellent flat image and not floating or stacked like the Xerox.

We run a lot of ink on a sheet, so this machine is eating up the ink. Trying to keep up with my inventory duties.

 

[tngcas]

Our update - we were up for a month but now the v1000 has been down for cardstock production for the better part of 2 weeks. Anything that is "coated" can't be printed (looks like the attached image).

We can run lighter media (anything non-coated ) without a problem but if it's media says it's matte coated or gloss coated it comes out like this. Specifying cardstock as uncoated makes everything come out splotchy otherwise we would use that as a resolution.

They just can't seem to resolve this one. These are the kinds of issues that are frustrating with this machine.
When it's running it's great but once there's a problem, it takes a long time to resolve even with our techs doing their best to try to fix it. I've lost count of the number of things/parts they've replaced trying to resolve this problem.

I suspect all the bells and whistles (so many settings everywhere) they put in to “fix” problems end up conflicting with each other when the techs forget or don’t know that someone changed a setting instead of actually fixing a problem and then the next techs don’t know to go undo whatever the previous tech tried/did.

 

[farkli]

Our update - we were up for a month but now the v1000 has been down for cardstock production for the better part of 2 weeks. Anything that is "coated" can't be printed (looks like the attached image).

We can run lighter media (anything non-coated ) without a problem but if it's media says it's matte coated or gloss coated it comes out like this. Specifying cardstock as uncoated makes everything come out splotchy otherwise we would use that as a resolution.

They just can't seem to resolve this one. These are the kinds of issues that are frustrating with this machine.
When it's running it's great but once there's a problem, it takes a long time to resolve even with our techs doing their best to try to fix it. I've lost count of the number of things/parts they've replaced trying to resolve this problem.

I suspect all the bells and whistles (so many settings everywhere) they put in to “fix” problems end up conflicting with each other when the techs forget or don’t know that someone changed a setting instead of actually fixing a problem and then the next techs don’t know to go undo whatever the previous tech tried/did.

Hello, were you able to find a solution to this problem?

 

[tngcas]

Hello, were you able to find a solution to this problem?

They cleaned out a bunch of things and its a lot better but now they think it's a communication issue between the fiery and the printer so they're planning to replace a motherboard or something to see if that resolves it. So, no solution yet but progress is being made.

 

[farkli]

They cleaned out a bunch of things and its a lot better but now they think it's a communication issue between the fiery and the printer so they're planning to replace a motherboard or something to see if that resolves it. So, no solution yet but progress is being made.

Thanks. If there is a change in the situation, please update me, I will follow up on the issue.

I have the same problem, I use Prismasync rip.